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Online purchase paid but never delivered
I have made an online purchase of a monitor on the Dell website. Did all you have to do including paying for it. (i have paid as a guest, so not logged in with an account). I have received on my screen the confirmation that all was correct and that i would receive a confirmation by mail soon. I have never received a confirmation nor my monitor. I have made a print of the information on my screen.
That is all the information i have.
Dell purchase-ID: <Your private information was removed from this public post. DELL-Admin>
I'm unable to contact Dell becouse every contact needs an ordernumber. And the number i have is not accepted by phone or by chat.
I even went to the Dell headquarters (Amsterdam - Holland) and talked to some people there. Finally got an e-mail address from somebody that is supposed to be able to help. I have been 4 weeks now, i have send a few reminders but still no reply at all.
I have no idea what more i can do but to go to the police.
Anybody have any suggestions? All the help is much appreciated.
Thanks.
DELL-Cares
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June 20th, 2024 20:15
Thank you for contacting Dell. We have sent you a private message. Please share the details via private message so that we can review the information and assist you further.
Rob-bert
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June 26th, 2024 17:08
After being contacted by Dell and the help of a comunity member i have just received my order.
Thank you for the help given.
Best regards,
Robbert