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1480

March 9th, 2022 11:00

x15 R1, Touchpad backlight not working

Please anybody help and tell how to make it active? In BIOS also Touchpad option not seen?

Community Manager

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54.7K Posts

March 9th, 2022 11:00

Click the blue DELL-Cares username. Their profile page will appear. On the right click, "Send this user a private message". They will need the private PC Service Tag. Or you can click the red, "Get help now" icon on the right to start a live chat session.

What BIOS is currently installed?
What software or driver changes did you make just prior to the issue appearing?

Post a picture of your BIOS-Advanced screen. This is what we see in the documentation =

Capture.JPG

3 Posts

March 9th, 2022 12:00

From beginning when it is purchased In BIOS touchpad backlight option not appearing.

 

Knizami_0-1646856183250.png

 

5 Practitioner

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1.5K Posts

March 9th, 2022 14:00

Unfortunately your model does not have the option of the backlit touchpad. I believe that only the units specced with the RTX 3080 had the backlit option. 

Also, please remove your Service Tag from your post, for security reasons. 

3 Posts

March 11th, 2022 11:00

You believe  or dead sure. Because, believe means shows some hope.

I because while purchasing was not aware of this. Otherwise, definitely i would have gone for this GTX 3080 only. So, please let me know i can have some hope. Is it BIOS or software dependent or is a hardware specific.

28 Posts

March 12th, 2022 14:00

yeah 3080 only. Probably to entice people to spend the extra for the 3080.

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