m18 R1, screen turns off, then immediately turns off

If you're facing issues with the screen turning off on your Alienware m18 R1 AMD laptop, here are some steps you can try to troubleshoot and potentially resolve the problem:

1. Check Power Settings:

   • Make sure your power settings are configured correctly. Go to "Control Panel" > "Power Options" and ensure that the settings are appropriate for your usage.

2. Update Graphics Drivers:

   • Ensure that your graphics drivers are up to date. Visit the AMD website or the Alienware support page to download and install the latest graphics drivers for your laptop.

3. Windows Update:

   • Ensure that your operating system is fully updated. Windows updates can include fixes for various issues, including graphics-related problems.

4. Disable Fast Startup:

   • Some users have reported issues with Fast Startup causing problems. You can disable Fast Startup in the Power Options settings.

5. Check Event Viewer:

   • Open the Event Viewer in Windows and look for any critical or error events around the time when the issue occurred. This might provide more information about what's causing the problem.

6. Update BIOS/UEFI:

   • Check if there are any BIOS/UEFI updates available for your laptop on the Alienware support page. Updating the system firmware can sometimes resolve hardware-related issues.

7. Check for Overheating:

   • Overheating can cause unexpected shutdowns. Monitor the laptop's temperature using software like HWMonitor and ensure that it's not overheating.

8. External Monitor:

   • If possible, try connecting your laptop to an external monitor to see if the issue persists. This can help determine if the problem is with the laptop's screen or a deeper hardware issue.

9. Run System File Checker (SFC):

   • Open Command Prompt as an administrator and run the command sfc /scannow to check for and repair corrupted system files.

10. Check for Malware:

    • Run a full system scan with your antivirus software to ensure that the issue is not caused by malware.

11. Restore to a Previous State:

    • If the issue started recently, you might consider using System Restore to revert your system to a state before the problem occurred.

If the issue persists after trying these steps, and especially if your laptop is still under warranty, it would be advisable to contact Alienware/Dell support for further assistance. They may be able to provide specific guidance based on your laptop model and warranty status.

I have the exact same issue, however instead of cold-booting, I close my screen all the way then open it and it will finally recognize me...lol.  Sometimes it takes more than one try but at least I do not have to reboot it.  Maybe it would be worth it just to abandon the face-recognition feature.   I think it all comes down to the system not recognizing my face every time.  I noticed the other day I was wearing a hat.   It finally let me in when I took the hat off.   I do have the Alienware m18 R1 AMD to.

@Shytigercp​ this is what I’ve found to help. You have to roll the AMD drivers backwards. I bought mine a week ago and when I updated the drivers through adrenaline, I no longer had access to my screen and had to use a 2nd monitor to accomplish anything. Now it works great again.

I've had this very same issue. It didn't do it until I downloaded AMD adrenaline when I was setting up my computer. I did a fresh clean install of the entire computer to fix the issue but now I'm.not sure of I should download amd adrenaline again.

@Halstedmichael​ do you still have adrenaline though? I deleted my entire computer to where everything even the wifi drivers got deleted. I re-download everything but now I'm not sure if I should download adrenaline again. 

@Halstedmichael​ and if you do have adrenaline is it working properly? I'm scared to download it again to be honest.

@Iamlegend317​ sorry for the late reply. I solved my issue and posted a Reddit thread for it. 

https://www.reddit.com/r/Alienware/s/R40O2RooAv

@Halstedmichael​ looks like they deleted your post