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August 17th, 2019 10:00

Inspiron G5 15, Oculus Rift S, won't detect USB-C/Thunderbolt 3 adapter

My Oculus Rift S won't detect USB-C/Thunderbolt 3 adapter on my Dell Inspiron G5 15 laptop. Any ideas?

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14K Posts

August 17th, 2019 11:00

You might want to take a look at this post that I wrote in a thread asking a similar question. It is very likely that the USB-C/TB3 port is wired to the Intel GPU, in which case you would not be able to use a Rift S with that system.

Community Manager

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54.7K Posts

August 20th, 2019 08:00

Chad_W3,

Before we can research or troubleshoot, click my DELL-name and private message me the following information =
Computer Service Tag number
Your shipping address, phone number, and email address

Community Manager

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54.7K Posts

August 21st, 2019 04:00

Awaiting a response to my previous reply.

Community Manager

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54.7K Posts

August 22nd, 2019 05:00

Since we have not received a reply from you, we are closing this case. If you decide to continue at a later date, you will need to start a new thread.

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