(x51) Another person with Sleep/Shutdown issues :(

Hi. I'd just like to preface that I've followed most resolutions on other threads ever since I've had my x51. Most common ones being: -Complete power cycle   -Jump the CMOS   -Unplug all peripherals   -Edit startup programs/ manage programs   -Check for any hardware conflicts   -etc.   Now it worked fine up until the after the first few BIOS updates, I lost hibernation in some got it back in others, it wouldn't shut down in some in others it did. But I managed to more or less solve them even if only for awhile and with the occasion that it would do it again. With A11, It shuts down and rarely doesn't, but it won't sleep for more than a 2-3 minutes at most with or without hybrid sleep disabled and with or without hibernation enabled in system settings.  I've read a few posts where the motherboard was replaced and that seems to have solved those issues (which are the only ones I have) probably because I'm running the generation/revision 1 board since I bought my x51 just a few weeks after it was announced. Anyway of getting this resolved with a replacement? I can rerun tests, provide logs, provide video, service numbers, anything :) I just would love to have sleep back.

Yeah one of the first things I check and try is fiddling with the sleep/hibernation profiles in BIOS but didn't work this time :/

I'm under warranty, so I'll call tomorrow. I'll be posting a video in a while to illustrate what happens. Thanks for the suggestion though :)

Here is that video! Nothing fancy, I press the hardware button which is set to enter sleep, and it wakes up at around 1:20. BTW just noticed fiddling around no matter what I do to get it to enter sleep automatically when idle it doesn't go. I have to manually do it and this is still what happens. It was working with A10 when it wanted to though A10 even though a lot of people said it didn't for them if I recall correctly.

http://youtu.be/hmk5mHkBA9Q

Embed didn't work. Think I derped somewhere. Anyways there's the link and you'll need it as it's unlisted.

Hi Karen!

Looks like I figured out what the problem was. There was a problem where "hibernate after xx" was on in the OS settings in power management, but not in the Alienware Fusion settings that link to that. After some fiddling and restarts I got them to sync up again, and now it sleeps automatically when idle and stays asleep. Probably got out of sync when the BIOS updated? But following your suggestion I was already off when I got there but turned it on and restarted and then turned it off and restarted just to be safe. Still gave the same outcome prior to me finding the afore mentioned fix.

So there's another suggestion as a fix if anyone else runs into what I did. Also in previous experiences just FYI if you have "Allow Hybrid sleep" on you can't have any time definition under "Hibernate after xx" though you might get away with it working when it's not enabled. Why? I don't know probably some conflict thing.

Great, thanks to share your resolution.

Thanks!

I had had the same problem for weeks and spent many hours looking for the solution, resetting Alien fusion and a few restarts seems to have fixed it. Also my X51s side lights used to flash a random colour on start up, that's now stoped as well. Thanks again

Hi thehillchild,

Thanks for sharing your results!

Also, changing the virtual memory works; checkout this article from Microsoft on how to change it.

, but not in the Alienware Fusion settings that link to that. After some fiddling and restarts I got them to sync up again, and now it sleeps automatically when idle and stays asleep. Probably got out of sync when the BIOS updated?

There is a Windows Service that keeps them in-sync. It's sometimes problematic.

Bah, looks like I spoke too soon, X51 still wont sleep for more than a few mins, tried all the fixes I've found by Goggling, no success.

Do you thing a clean Windows re install would fix it? What a pain..

Thanks.

Bah, looks like I spoke too soon, X51 still wont sleep for more than a few mins, tried all the fixes I've found by Goggling, no success.   Do you thing a clean Windows re install would fix it? What a pain..   Thanks.

Hi,

The problem with the X51 being unable to sleep for more than five minutes was fixed by a full reinstall of windows and all drivers (in the correct sequence)

After the re install the only problem I had was the case lights randomly changing from what I set in AFX after sleep or shutdown. Disabling AFX in the toolbar seems to have fixed this for the most part, although it still likes to light up each panel a different color every now and again..

Hope this helps.