1 Rookie
•
3 Posts
0
109
Is the Dell price matching policy outdated?
Hello. I can't find any mention of SSD components being excluded in the price matching policy on Dell.com, but I received the following in an email after requesting a match through chat:
"I am sorry our pricing team have not approved the price match because we do not price match internal SSD drives. We only price match External drives."
a11min
1 Rookie
1 Rookie
•
3 Posts
0
July 5th, 2024 17:03
It appears I was given incorrect info by the Dell approval team.
I tried a new price match request, but FIRST I had the chat agent confirm that internal SSD's are not excluded in the Dell policy.
I then explained the previous rejection by the Dell approval team, and the chat agent agreed to discuss the matter with their supervisor. The price match was approved.
DELL-Cares
Moderator
Moderator
•
25.5K Posts
0
July 5th, 2024 16:26
Hi,
Thank you for contacting Dell.
We'll surely check this for you. We have sent you a private message. Kindly, reply to it with the requested information so that we can review and assist you further.
a11min
1 Rookie
1 Rookie
•
3 Posts
0
July 5th, 2024 16:38
@DELL-Cares
Sorry. I can't provide the order info you requested, because I did not place an order after the approval team rejected my request for the price match.