PowerStore: SupportAssist direct connect support ending on December 31, 2024

PowerStore appliances using SupportAssist direct connect will lose access to the features below if no action is taken prior to December 31, 2024:

• Automated case creation
• File or Telemetry uploads
• CloudIQ
• Upgrade Alerting
• Remote assistance

Retirement of legacy infrastructure

Two options are available to retain SupportAssist functionality:

Option 1 - Upgrade to new direct connection path (PowerStore T appliances ONLY)

1. Upgrade to PowerStoreOS 3.6.1.0+

    

   NOTE: If using Metro volumes, review the following KB prior to upgrade - PowerStore: Overlapping I/O on a Metro volume may lead to unexpected reboot or increased latency

2. See PowerStore: PowerStoreOS Matrix for available releases

Option 2 - Migrate to external gateway connection path (PowerStore T and X appliances)

1. Deploy a Secure Connect Gateway - Virtual Edition 5.x appliance

2. Reconfigure PowerStore SupportAssist options to use the newly deployed gateway appliance.

   • PowerStore UI > Settings > Support Connectivity > Connection Type > Connect via gateway > Enter gateway appliance details

After December 31, 2024, if one of the actions above is not taken the system will be stuck in a state attempting to reestablish connections to the legacy infrastructure.

To work around, use the following command to force disable the SupportAssist feature from the PowerStore service console:

pstcli -d <cluster IP Address> -u <username> -service remote_support -id 0 set -type Disabled -force_internal true