PowerStore appliances using SupportAssist direct connect will lose access to the features below if no action is taken prior to December 31, 2024:
Retirement of legacy infrastructure
Upgrade to PowerStoreOS 3.6.1.0+
See PowerStore: PowerStoreOS Matrix for available releases
Deploy a Secure Connect Gateway - Virtual Edition 5.x appliance
Reconfigure PowerStore SupportAssist options to use the newly deployed gateway appliance.
After December 31, 2024, if one of the actions above is not taken the system will be stuck in a state attempting to reestablish connections to the legacy infrastructure.
To work around, use the following command to force disable the SupportAssist feature from the PowerStore service console:
pstcli -d <cluster IP Address> -u <username> -service remote_support -id 0 set -type Disabled -force_internal true