See each section for help with work order status, warranty status, how to diagnose computer hardware issues and how to set up a repair when needed. Also get information about our automated support tools, shipping, delivery, and accidental damage coverage.
- Dell SupportAssist for PCs and tablets
(Use the SupportAssist application to provide automatic computer updates and detect issues that can be resolved for you.)
- SupportAssist for Enterprise Systems (Servers, Storage, and Networking)
(SupportAssist Enterprise is a comprehensive and easy to use, proactive, and predictive, automated support technology that automatically identifies hardware faults, creates a case, and initiates contact from Dell EMC to the customer.)
- Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)
(Dell PCs and tablets come with preboot diagnostics (called 32-bit Diagnostics, PSA, and ePSA), also newer computers has the Dell SupportAssist application that is installed to help you diagnose and resolve hardware issues.)
- Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell PC, Tablet, or Servers
(When your Dell PC, monitor or tablet does not seem to be working correctly, diagnostic tools are available to help you identify what the issue may be, and provide troubleshooting steps to help resolve the issue.)
- How to arrange an 'Out of Warranty' repair on your Dell System
(When you need an 'out of warranty' repair for your Dell computer or device, see the information for some useful tips and guidance on arranging the repair.)
- Returning Service Parts to Dell (US only)
(See the different sections to help you, determine which parts must be returned and how to return the parts to Dell.)
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