文章編號: 000126530
The Dell Encryption Removal Agent is unable to decrypt Files On-Demand and will be stuck in a loop attempting to decrypt the files after every reboot.
The Encryption Removal Agent status is in the state, All files could not be decrypted.
The error is logged in the file \ProgramData\Dell\Dell Data Protection\Encryption\cmgdecryptagent.txt:
SDE Decrypt Service - DecryptSweep_CheckDecryptFile(): EncryptDecryptFile("C:\Users\\OneDrive - Default Directory\Test @ Default Directory.url") failed, win32Err = 1920 [DEVICE]
Not Applicable
There are two possible solutions to this issue, you can choose to Disable OneDrive and Allow the DecryptAgent to Complete or you can Request a CmgDecryptAgent v11.0.0. to Replace the Current Version. Click below on the two different solutions.
The work around this, Microsoft OneDrive must be temporarily disabled:
After rebooting the endpoint, the Dell Encryption Removal Agent will attempt to decrypt the previous On-Demand files. Once the decryption sweep completes successfully, the Dell Encryption Removal Agent is removed on the following reboot.
Microsoft OneDrive can now be reenabled, and on-demand files should be readded.
Request the CmgDecryptAgent.exe (v11.0.0.12) from support. Reference the article below to contact support:
Dell Data Security International Support Phone Numbers
Once the new CmgDecryptAgent.exe is received, then perform the following steps on the affected machine:
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Dell Encryption
02 7月 2024
15
Solution