문서 번호: 000179093

How to Fix Alienware Overheating or Random Shut down Issues

요약: Resolve overheating and random shutdown issues on your Alienware system. Know troubleshooting steps, including ventilation tips, BIOS updates, and keep your computer running smoothly.

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The system can become warm to the touch during usage.

Symptoms experienced if the system is overheating:

You can try these troubleshooting steps to reduce the overheating on your system:

Make sure the system is in a well-ventilated area
Use laptops on flat surfaces to improve airflow. Hard table tops are recommended and avoid using any type of cloth or any other soft material under the laptop
For desktop systems, make sure there is enough clearance around the system to allow the air to flow. If the system is in an enclosure, try to move it to a more ventilated area for testing
Check that the air vents are clean and that there is nothing obstructing them. See General Maintenance For Maintaining Your Dell Computer for instructions on how to clean your system
Update your system BIOS to the latest available in the Dell Support Site

Note: To learn more about updating the BIOS on a Dell computer, see the Dell knowledge base article Dell BIOS Updates
You can reset your BIOS settings to undo any changes that could be causing the system to overheat. See How to restore the BIOS (System Setup) defaults on a Dell Product
Disable NVIDIA G SYNC and run a stress test using SupportAssist. Click here to run the video stress test when you are ready