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USB Eject icon missing and incorrect SD card icon appears on Inspiron and Vostro Laptops

Resumen: The following article deals with resolving an issue where the USB Eject icon is missing from the toolbar and the incorrect SD card icon is showing in “This PC” in Windows 10. This is seen on the Inspiron 3501, 3502, 3505, Vostro 3400, 3401, 3405, 3500, and 3501, laptops. ...

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Síntomas

Card reader issues in windows 10 on Inspiron and Vostro Laptops

 

Inspiron 3501, 3502, 3505 and Vostro 3400, 3401, 3405, 3500, and 3501 laptop owners have reported a couple if issues with the card reader in Windows 10.

The two related issues shown when a card is inserted are:

  • The USB eject icon on the toolbar does not appear.
  • The wrong SD card icon is showing in This PC.

SD Icon

(Figure.1 SD Icon)


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Causa

Dell Engineering recommend keeping your computers drivers and operating system updated to the latest versions.


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Resolución

Any of the following methods will resolve this issue:

Ensure that Windows Update has updated the operating system and drivers to the latest versions:

  1. Click the Start menu button. (Usually located on the bottom-left corner.)

  2. Click the Settings icon. (It looks like a gear icon.)

  3. Select Update and Security.

  4. Choose Windows Update.

  5. Check the box for updates. (If there are any available updates, they will begin to download automatically.)

The Dell Update application comes on your computer and will search and install the latest versions of your computers drivers for you. It will be in your Start Menu.

  1. Identify the type of card reader in your PC:

    1. Boot into your operating system and then press the Windows key and the X key together to open a menu and then press the M key or select Device Manager to open the Device Manager utility.

      Power User Menu

      (Figure.2 Power User Menu)

    2. Insert an SD, SDHC, MMC or MMC-Plus memory card into your card reader and then find the USB Mass Storage Device under Universal Serial Bus controllers.

      Device Manager

      (Figure.3 Device Manager)

    3. Right click the USB Mass Storage Device and select Properties.

      Driver Properties

      (Figrue.4 Driver Properties)

    4. Click the Details tab and select Hardware IDs.

      Details Tab

      (Figure.5 Details Tab)

    5. Check the value field:

      • VID_0BDA&PID_0177 for Realtek.

      • VID_05E3&PID_0761 for Genesys.

      Driver Values

      (Figure.6 Driver Values)

  2. Browse to the Dell Drivers and Downloads page:

  3. Select the Operating System

  4. Under Category, select Chipset

  5. Locate the latest:

    • VID_0BDA&PID_0177 = Realtek Memory Card Reader Driver

    • VID_05E3&PID_0761 = Genesys Memory Card Reader Driver

  6. Click Download and save the file to your computer

  7. Open File Explorer and browse to the location where the downloaded file is saved

  8. Double-click the card reader setup file and follow the on-screen instructions to complete the installation process


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Productos

Inspiron 3501, Inspiron 3502, Inspiron 3505, Vostro 3400, Vostro 3401, Vostro 3405, Vostro 3500, Vostro 3501
Propiedades del artículo
Número del artículo: 000182435
Tipo de artículo: Solution
Última modificación: 17 mar. 2021
Versión:  2
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