Número de artículo: 000126803
iDRAC7 and iDRAC8 SupportAssist utility can create a SupportAssist collection, also known as Technical Support Report (TSR). iDRAC provides an application interface for gathering platform information that enables support services to resolve platform and system problems. iDRAC generates a SupportAssist collection of the server and then exports the collection to a location on the management station (local).
This could be a shared network location such as:
The collection may be sent to technical support for troubleshooting and inventory collection. The collection generates a standard ZIP file.
For PowerEdge servers with iDRAC9, see Export a SupportAssist Collection using iDRAC9.
Logging in to iDRAC
StepsNOTE: By default the iDRAC ip is set by DHCP. If no DHCP service is available, the iDRAC uses the default iDRAC IP address 192.168. 0.120.
To log in to the iDRAC using racadm, see the following tutorial:
For other operating systems, see How to export Tech Support Report with access to VMware ESXi 8 only.
In order to learn how to setup and access the iDRAC7 or iDRAC8 web interface, watch this informative video guide:
Connect to iDRAC8 and change the default Password.
Duration: 00:01:39 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.
iDRAC7 and iDRAC8 firmware version 2.30 and later.
Figure 1: iDRAC UI
Figure 2: Collection Settings
Figure 3: SupportAssist collection progress
Figure 4: SupportAssist collection complete.
racadm
racadm techsupreport generate -t SysInfo
[options for logs are added with comma (,) no spaces, logs are SysInfo [main log], TTYLog [Storage controller logs], OSAppAll [OS logs, available only if iDRAC Service Module [iSM] is installed on the OS and running]]
racadm techsupreport collect -f <filename>.zip [Local save when run on the server]
or racadm techsupreport collect -l <your CIFS or NFS share name> [-u <your share username> -p <your share user password> as needed]
Duration: 00:01:08 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.
Updating the system's drivers and firmware may resolve many of the issues that are captured in a SupportAssist collection. See learn more about updating firmware and drivers on Dell PowerEdge servers.
Access iDRAC7 and iDRAC8 documentation by selecting the iDRAC version, then the installed firmware version, and then documentation.
iDRAC7, iDRAC8, Poweredge FC430, Poweredge FC830, PowerEdge M420, PowerEdge M520, PowerEdge M520 (for PE VRTX), PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M630
26 jul 2024
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How To