PowerProtect Data Manager Appliance | DM5500: How to generate a TSR SupportAssist Collection

The DM5500 log bundle includes this TSR log bundle by default. It does not contain full Storage Logs so the below procedure may be required.

See Knowledge Base Article Dell PowerProtect Data Manager Appliance - DM5500: How to collect an Administrative log bundle

Purpose:
This article details the basic steps to generate a TSR log bundle (also known as SupportAssist) for PowerProtect systems.

The Technical Support Report (TSR) is a collection of logs for the Dell Server platform gathered from the iDRAC interface.

These logs are used for Support to troubleshoot various issues.

Procedure:

1. Log in to iDRAC (Internet Browser connected to iDRAC IP display login screen of iDRAC UI). Admin user is created at deployment.
2. Navigate to the Maintenance tab.
3. Select SupportAssist tab.
4. Select Start a Collection button.
5. Select All logs to be included in the bundle, then click Collect to start the log generation            

6. Once the log collection is completed, select OK to start the download to your workstation          

7. Upload to Dell Support with your preferred method. 

• Attach to Service Request. 

• Request an FTP directory from Support.

1. Extract the TSR file.
2. Browse to the 'tsr' folder contained within. 
3. Open the 'viewer.html' file using a Web Browser (such as Chrome)
4. Use the menus to browse to relevant or required content.