Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Unable to Turn on Alienware Wireless Gaming Headset AW720H or AW920H Upon Arrival

Summary: This article provides information about how to turn on Alienware Wireless Gaming Headset AW720H or AW920H upon arrival.

This article applies to   This article does not apply to 
Check out resources for

Symptoms

Alienware Wireless Gaming Headset users may report that they are unable to turn on their headset upon arrival.
 

Affected Models:

  • Alienware Dual Mode Wireless Gaming Headset | AW720H
  • Alienware Tri-Mode Wireless Gaming Headset | AW920H

Cause

The headset is in shipping mode to protect the battery from accidental activation during transportation.

Resolution

Ensure that your computer is turned on. Follow the step below to connect the headset using the charging cable. This will end the shipping mode, and the headset will now turn on.

To charge the headset, connect USB-C end of the USB-A to USB-C cable to the USB-C port on your headset. Connect the other end to the USB port on your computer (Figure 1 for AW720H, and figure 2 for AW920H).

Charging Alienware Dual Mode Wireless Gaming Headset AW720H

(Figure 1. Charging Alienware Dual Mode Wireless Gaming Headset AW720H)

Charging Alienware Tri-Mode Wireless Gaming Headset AW920H

(Figure 2. Charging Alienware Tri-Mode Wireless Gaming Headset AW920H)

Note: See the User's manual for more information.

Affected Products

Alienware Tri-Mode Wireless Gaming Headset | AW920H, Alienware Dual Mode Wireless Gaming Headset | AW720H