Symptoms
Dell Premier Collaboration Keyboard - KB900 and Dell Premier Rechargeable Mouse - MS900 may experience issues with the touch controls for Zoom, battery life, wake-up from sleep mode, and battery status reporting.
Cause
No cause information is available.
Resolution
Dell has made several software and firmware enhancements to address the issues. Users can perform a free software and firmware update to get the best experience with the KB900 and MS900. The enhancements include:
- KB900 touch controls for Zoom (Video, Share-screen, Chat, and Microphone buttons) now also support the MSI installed version of Zoom. This support is using Dell Peripheral Manager.
- KB900 backlight proximity sensor has been further refined.
- KB900 battery life has also been tuned.
- KB900 touch controls for Zoom on and off sensitivity have been further improved.
- KB900 touch controls for Zoom stability and reliability improvements have been included.
- KB900 wake-up from sleep mode has been improved.
- Dell Secure Link USB Receiver has been tweaked to address latency.
These enhancements are included with the following software and firmware versions:
- Dell Peripheral Manager: 1.6.6 and above
- KB900 firmware: 1.0.5.0 and above
- MS900 firmware: 0.0.6.1 and above
- Dell Secure Link USB Receiver firmware: 1.0.5.7 and above
To upgrade KB900 and MS900 and USB receiver firmware, download and install Dell Peripheral Manager using the following steps:
- Download Dell Peripheral Manager(DPeM).
- Launch DPeM on your computer.
- Pair the MS900 and KB900 to the Window operating system installed computer.
- Click Update Available in the upper right corner (Figure 1 [English only]).
Figure 1: Update Available
- In the new open window, select the wanted software (e.g DPeM) or KB900/MS900/Dell Secure Link USB Receiver (RF dongle) firmware for upgrading.
- Click Update to start the updating process.
- Follow the instructions on the screen to complete all updates.
Note: Be aware of these orange-triangle notices when performing keyboard or mouse firmware upgrading (
Figure 2 [English only]).
Figure 2: Orange-triangle notice
Affected Products
Dell Premier Collaboration Keyboard - KB900, Dell Premier Collaboration Keyboard and Mouse – KM900, Dell Premier Rechargeable Mouse - MS900