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使用 3.5 毫米电缆连接时 Alienware 耳机无法正常工作
Table of Contents
Detailed Article
Symptoms
Cause
Resolution
Affected Products
Provide Feedback
Summary:
本文提供有关使用 3.5 毫米线缆连接时 Dell Alienware 耳机的问题的信息。
Detailed Article
Symptoms
Cause
Resolution
Affected Products
Provide Feedback
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Symptoms
使用 3.5 毫米电缆连接到计算机时,Alienware 耳机用户可能会遇到声音或麦克风功能不足的问题。
受影响的产品
Alienware 三模无线游戏头戴式耳机 |AW920H
Alienware 双模式无线游戏头戴式耳机 |AW720H
Cause
使用 3.5 毫米电缆连接耳机可能无法正常工作的原因有多种:
将 3.5 毫米电缆的错误端连接到耳机和计算机。
耳机使用 USB-C 线缆充电时,音频静音。
耳机软件不是最新的。
Resolution
请按照以下步骤解决问题:
将 3.5 毫米电缆的麦克风端连接到耳机(红色图 1 突出显示的框),将另一端连接到计算机。如果电缆反转,线缆将无法正常工作。
(图 1.将 3.5 毫米电缆连接到耳机和计算机)
使用 3.5 毫米电缆时,无论耳机是打开还是关闭,所有音频和麦克风功能都会自动穿过它。
确保耳机软件是最新的。要更新软件,请参阅以下文章:
驱动程序和下载常见问题解答
。
Affected Products
Alienware Tri-Mode Wireless Gaming Headset | AW920H, Alienware Dual Mode Wireless Gaming Headset | AW720H
Article Properties
Article Number:
000209764
Article Type:
Solution
Last Modified:
17 Apr 2023
Version:
2
Find answers to your questions from other Dell users
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Article Properties
Article Number:
000209764
Article Type:
Solution
Last Modified:
17 Apr 2023
Version:
2
Find answers to your questions from other Dell users
Visit Community
Support Services
Check if your device is covered by Support Services.
Check Support Status