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Article Number: 000209762

Alienware Headsets Do Not Work After Firmware Update

Summary: The following article provides information about an issue with Dell Alienware headsets after a firmware update.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Some of the common issues faced by Users after the firmware update include no sound from the headset, microphone not working, inability to connect, and general functionality problems.


Affected Dell Alienware Headsets:

  • AW920H
  • AW720H

Cause

The issue may arise when the User updates either the headset firmware or the dongle firmware, but not both. This creates a mismatch in the firmware versions between the headset and dongle.

Resolution

Firmware Update

To resolve the issue, Users must update both the headset and dongle firmware to the latest version. Updating just one results in the headset not functioning properly.

AW920H: Updating the Dongle and Headset Firmware Manually

  1. Go to Alienware Tri-Mode Wireless Gaming Headset AW920H.
  2. Download the AW920H Dongle and Headset Firmware.
  3. Connect your headset to your computer through the USB cable, connect the wireless dongle too.
  4. Open the downloaded AW920H Dongle and Headset Firmware file.
  5. Click on AW920HFWUpdaterWizard. Once the firmware update is complete, the "Update Complete! OK" message is displayed.
  6. Close the window.
     

AW720H: Updating the Dongle and Headset Firmware Manually

  1. Go to Alienware Dual Mode Wireless Gaming Headset | AW720H.
  2. Download AW720H Dongle and Headset Firmware.
  3. Connect your headset to your computer through the USB cable, connect the wireless dongle too.
  4. Open the downloaded AW720H Dongle and Headset Firmware file.
  5. Click on AW720HFWUpdaterWizard. Once the firmware update is complete, the "Update Complete! OK" message is displayed.
  6. Close the window.
     
Note: More information can be found in the Alienware Tri-Mode Wireless Gaming Headset AW920H User's Guide and the Alienware Dual Mode Wireless Gaming Headset AW720H User's Guide.

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Article Properties

Affected Product

Alienware Tri-Mode Wireless Gaming Headset | AW920H, Alienware Dual Mode Wireless Gaming Headset | AW720H

Last Published Date

16 Oct 2023

Version

4

Article Type

Solution

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