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Dell Pro Stereo Headset WH3022 Usage and Troubleshooting Guide

Summary: The following article provides information about the Dell WH3022 Pro Stereo Headset. You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo Headset and how to use it. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Table of Contents:

  1. What's in the Dell WH3022 Pro Stereo Headset box?
  2. Pro Stereo Headset Features
  3. Setting up your Pro Stereo Headset
  4. Taking a call on your Pro Stereo Headset
  5. Troubleshooting
  6. Additional Information
 

Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips.

Product Shot

(Figure.1 Work faster and easier with the Dell WH3022 Pro Stereo Headset)

 

What's in the Dell WH3022 Pro Stereo Headset box?

 

What's in the box?

(Figure.2 Dell WH3022 Pro Stereo Headset Box Contents)

1 Pro Stereo Headset 2 Documents
 


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Pro Stereo Headset Features

 

Top View

Headset Top View

(Figure.3 Dell WH3022 Pro Stereo Headset Top View)

Left-Hand Side View

Headset Left View

(Figure.4 Dell WH3022 Pro Stereo Headset Left-Hand Side View)

Product Features

Headset Product Features

(Figure.5 Dell WH3022 Pro Stereo Headset Product Features)

1 Adjustable Headband 2 Ear Cushions
3 Boom Microphone 4
  1. Call Button
  2. Volume Up Button
  3. Volume Down Button
  4. Mute Call
  5. Status Indicator LED
 

Control Functions

Headset Controls

(Figure.6 Controls)

Standard LEDs

Icon Inline Controls LEDs What they mean
Call Icon Call Button Flashing Green Incoming Call
Solid Green On a Call
Slowly Flashing Green Call on Hold
Volume Up Volume Up Button   Increases the listening volume
Volume Down Volume Down Button   Decreases the listening volume
Mute Icon Mute Button Solid Red Headset muted
 

Microsoft Teams LEDs

Icon Inline Controls LEDs What they mean
Call Icon Call Button Solid Purple Incoming Call
Flashing Purple x 3 Microsoft Teams failed to connect
Flashing Blue Incoming Call
Solid Blue On a Call
Slow Flashing Blue Call on Hold
Pulsing Purple Microsoft Teams Notification
Volume Up Volume Up Button   Increases the listening volume
Volume Down Volume Down Button   Decreases the listening volume
Mute Icon Mute Button Solid Red Headset muted
 


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Setting up your Pro Stereo Headset

 

Compatibility

Operating Systems:

  • Windows 10, and Mac

Connecting the Pro Stereo Headset

The Dell WH3022 Pro Stereo Headset uses a USB Type-A connector to connect to your Desktop or Laptop computer.

Headset Setup

(Figure.7 USB Type-A Connector)

Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality.

You can download the Plantronics Hub software for Windows, or Mac by visiting poly.com/software External Link or go to www.dell.com/support.

You need to manage your headset settings on your computer using the Plantronics Hub:

  • Call control for softphones
  • Change headset language
  • Update firmware
  • Turn features on and off


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Taking a call on your Pro Stereo Headset

 

How to Make, Take, or End a call

  • When making a call, you tap the Call Call Icon button and use softphone to dial your number.
  • To take an incoming call, or to disconnect your call, you tap the Call Call Icon button.

How to Redial

  • To redial a number, simply double-tap the Call Call Icon button.

How to put a call on Hold

  • To put a call on hold, simply press and hold the Call Call Icon button until you hear a beep or voice prompt.

How to adjust the Volume

  • To adjust the listening volume, then you need to press up or down on the volume Volume Icon button, until you get your desired volume.
  • You can also use the volume on your computer to affect the volume heard over the headset.
  • Your version of softphone may contain its own volume setting controls.
  • To mute a call you need to briefly press the mute Mute Icon button. To unmute, you press the mute Mute Icon button again.


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Troubleshooting

 

Problems Possible solutions
I cannot hear anything.
  • Your volume may be set too low.
  • Check if your headset is selected as the default audio device on your phone or computer.
People calling me cannot hear anything.
  • Your headset may be muted.
  • Check that your boom microphone is aligned correctly with your mouth.
  • Check if your headset is selected as the default audio device on your phone or computer.
The sound in my headset is distorted or I can hear and echo.
  • You can check if lowering the headsets volume causes the distortion to disappear.
  • You can check if lowering the headsets volume over softphone causes the distortion to disappear.
The headset control buttons do not work when I use softphone.
  • You can check that your softphone software is supported by going to the following website:
  • If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed.
  • Your phone, tablet, or computer may not support call control functionality. You should check with the devices manufacturer.
The other headphones I have connected do not work now.
  • Your headset sets itself as the default audio device on your phone or computer. You must change this setting to your headphones for them to start working again.
My phone does not find the headset during a call or while listening to music.
  • Check that your headset is defaulted as the audio device for your phone or computer.
 


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Additional Information

 

Additional Information

 

Dell Pro Stereo Headset troubleshooting knowledge base for audio devices

Learn how to use and troubleshoot problems with the Headset that you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section.


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Affected Products

Dell Pro Stereo Headset - WH3022
Article Properties
Article Number: 000191393
Article Type: How To
Last Modified: 10 Sep 2021
Version:  1
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