Article Number: 000185011
Dell U2722D Monitor Usage and Troubleshooting Guide
Summary: Learn how to use and troubleshoot issues related to the U2722D Monitor.
Article Content
Instructions
For help with video or display issues such as: no video or no display, blank or black screen, flickering, resolution or color issues, horizontal or vertical lines, so on see an expanding section below.
The key features of Dell U2722D monitor are:
- 68.47 cm (27.0 in.) active area display (Measured diagonally) 2560 x 1440 (16:9) resolution, plus full-screen support for lower resolutions.
- Wide viewing angles with 100% sRGB and 100% Rec. 709 color with an average Delta E<2.
- Tilt, swivel, pivot, and vertical extension adjustment capabilities.
- Removable pedestal stand and Video Electronics Standards Association (VESA™) 100 mm mounting holes for flexible mounting solutions.
- Ultra-thin bezel minimizes the bezel gap during multi-monitor usage, enabling easier setup with an elegant viewing experience.
- Extensive digital connectivity with DP helps future-proof your monitor.
- Single USB-C to supply power to compatible notebook while receiving video signal (U2722DE only).
- USB-C and RJ45 ports enable a single-cable, network-connected experience (U2722DE only).
- Plug and play capability if supported by your computer.
- On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
- Power and OSD buttons lock.
- Security lock slot.
- ≤ 0.3 W in Off Mode.
- Supports Picture by Picture (PBP) Select mode.
- Allow user to switch USB KVM function in PBP mode (U2722DE only).
- The Monitor is designed with Dell Power Button Sync (DPBS) feature to control PC system power state from monitor power button (U2722DE only). PC system that supports DPBS is the Dell OptiPlex 7090/3090 Ultra platform.
- The Monitor allows multiple monitors that are daisy chained via DisplayPort to synchronize a pre-defined group of OSD settings in the background by MultiMonitor Sync (MMS).
- Premium Panel Exchange for peace of mind.
- Optimize eye comfort with a flicker-free screen minimizes hazard blue light emission.
- The Monitor use Low Blue Light panel and compliance with TUV Rheinland (Hardware Solution) at factory reset/default setting model.
- Decreases the level of hazard blue light emitted from the screen to make viewing more comfortable for your eyes.
- The Monitor adopts Flicker-Free technology, which clears the eye visible flicker, brings comfort viewing experience and preventing users suffer from eye strain and fatigue.
Warning: The possible long-term effects of blue light emission from the monitor may damage your eyes, including eye fatigue or digital eye strain. ComfortView feature is designed to reduce the amount of blue light that is emitted from the monitor to optimize eye comfort.
Warning: Do not mount this monitor in vertical orientation due to the risk of damaging the monitor.
This section provides some specifications of the Dell U2722D monitor. To learn more about the specifications of Dell U2722D monitor, refer to the User's Guide at the Dell Manuals website.
| Panel technology |
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| Maximum resolution |
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| Viewing angle |
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| Contrast ratio |
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| Response time |
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| Color gamut |
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| Color depth |
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| Ports and connectors |
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Ensuring that your Dell monitor is set up properly. Assembling the monitor stand and setting up the monitor ergonomically. Connecting the cables and organizing them. These will only help make the viewing experience the best it possibly can be.
Attaching the stand
The standard monitor stand is detached when the monitor is shipped from the factory. To learn more about attaching the standard monitor stand. Refer to the Setting Up the Monitor section in the User's Guide of your Dell U2722D monitor.
To learn how to set up any other stand with a monitor, refer to the respective stand setup guide for setup instructions.
Caution: Do not remove the monitor from the packaging box before attaching the stand.
Note: The Dell U2722D monitor is very heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor.
Ergonomics
Where you put your monitor is almost as important as what model you buy. The monitor should be directly in front of you, at an arm’s length away (between 20-40 inches from your eyes). The top edge of the screen at eye level when you are sitting comfortably. You may need to adjust your chair height or the height of the monitor to achieve this.
Connecting your monitor to the PC
To connect your Dell U2722D monitor to your PC:
- Turn off your PC and disconnect the power cable.
- Connect the DisplayPort or HDMI cable to the corresponding video or display port on the back of your PC.
Note: Dell U2722D/U2722DX/U2722DE default setting is DisplayPort 1.4. A DisplayPort 1.1 Graphic card may not display normally.
To learn more about connecting your monitor to the PC, refer to the Dell knowledge-base article: How do I connect a monitor to a PC?
- Connect the USB upstream cable to the monitor and PC.
Caution: Dell U2722D setup must comply to the recommended panel orientation and working angle only. Setting up the monitor in an orientation that is not recommended may damage the monitor and/or cause a safety hazard.
When setting up your Dell U2722D monitor, ensure that the monitor front panel buttons is on the bottom right.
Using the Tilt, Swivel, and Vertical Extension
Note: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set-up instructions.
With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.
Figure 1: Using Tilt and Swivel on Dell U2722D monitor
Rotating the Display
Before you rotate the display, extend the display vertically until the top of the stand
riser and then tilt the display backwards until the maximum to avoid hitting the bottom
edge of the display.
Figure 2: Rotating the display of Dell U2722D
Note: To toggle the display setting on your Dell computer between landscape and portrait when rotating the display, download and install the latest graphics driver. To download, go to https://www.dell.com/support/ drivers and search for the appropriate driver.
Note: When the display is in portrait mode, you may experience performance degradation when using graphic-intensive applications such as 3D gaming.
Configuring the Display Settings on Your Computer after Rotation
After you have rotated the display, complete the procedure given below to configure the display settings on your computer.
- Right-click on the Desktop and click Properties.
- Select the Settings tab and click Advanced.
- If you have an AMD graphics card, select the Rotation tab and set the preferred rotation.
- If you have an nVidia graphics card, click the nVidia tab, in the left-hand column select NVRotate, and then select the preferred rotation
- If you have an Intel® graphics card, select the Intel graphics tab, click Graphic Properties, select the Rotation tab, and then set the preferred rotation.
Use the buttons and joystick controller at the right rear bottom of the monitor to access the On-Screen Display (OSD) menu of the monitor. To access the On-Screen Display (OSD) menu, press the joystick button. (Figure 4) at the bottom of the monitor.
Learn more about using the On-Screen Display (OSD) menu. Refer to the Operating Your Monitor section in the User's Guide of Dell U2722D monitor.
Note: Any changes that you make are automatically saved. Whenever you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close.
Figure 3: Dell U2722D Joystick button
| Function | Description |
|---|---|
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Press Joystick to open the OSD Menu Launcher. |
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For right and left navigation. |
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For up and down navigation. |
Resetting a monitor to factory defaults can help resolve many video or display issues. To reset your Dell U2722D monitor to factory default settings, follow these instructions:
- Press the Joystick at the right rear bottom of the monitor to open the OSD Menu Launcher.
- Toggle the Joystick Up to open the Main Menu
. - Using the buttons on the front of the monitor, highlight Display.
- Using the buttons on the front of the monitor, highlight Reset Display option in the menu.
- Press the Tick Button
to select.
If your Dell monitor has a blank or black screen, fuzzy or blurry image, flickering, distorted or any other screen abnormalities, running a diagnostic test will help determine if the Dell monitor is functioning normally. To learn more about diagnostic options on a Dell monitor, refer to the Dell knowledge-base article: How do I run diagnostics on a Dell monitor?
It is always essential to isolate the monitor while troubleshooting your computer for the following scenarios:
- No Power - Your computer is not powering ON or showing any signs of power.
- No POST - Your computer is not showing any indication of activity, the screen might be blank and will not display the Dell logo during start-up.
- No Video - You are unable to see any display on the screen, able to hear the windows chime but no display is seen.
Your Dell U2722D Monitor provides a self-test feature check that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
- Turn off both your computer and the monitor.
- Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove the video cables (VGA, DVI, HDMI, or DisplayPort) from the back of the computer.
- Turn on the monitor. The floating dialog box should appear on-screen (against a black background), if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.
- This box also appears during normal system operation if the video cable becomes disconnected or damaged.
- Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor. If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly.
Your Dell U2722D monitor has a built-in diagnostic tool. It helps to determine if the screen abnormality you are experiencing is a problem with the monitor or with the video card on your computer.
When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade, it is always a good practice to isolate the monitor by running the Built-In Diagnostics.
- Ensure that the screen is clean (no dust particles on the surface of the screen).
- Press and hold Up or Down or Left or Right direction for four seconds until a menu appears on the screen.
- Using the Joystick control, highlight the Diagnostics option and press the Joystick button to start the diagnostics. A gray screen is displayed.
- Observe if the screen has any defects or abnormalities.
- Toggle the Joystick once again until a red screen is displayed.
- Observe if the screen has any defects or abnormalities.
- Repeat steps 5 and 6 until the screen displays green, blue, black, and white colors. Note any abnormalities or defects.
- The test is complete when a text screen is displayed. To exit, toggle the Joystick control again.
Note: If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card (GPU) and the computer.
If you notice any abnormalities during Built-In Diagnostics, you may get the monitor repaired or replaced if it is under warranty by contacting Dell Technical Support.
If you notice any abnormalities during Built-In Diagnostics, you may get the monitor repaired or replaced if it is under warranty by contacting Dell Technical Support.
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. Which is hard to see and do not affect the display quality or usability. For more information, refer to the Dell knowledge-base article Dell LCD Monitor Pixel Guidelines.
This section provides information about troubleshooting steps that can help resolve the most common issues with the Dell U2722D monitor. Alternatively, to learn more about troubleshooting common issues on Dell monitors, refer to the Dell knowledge-base article Troubleshooting Display or Video Issues on a Dell Monitor.
| Common Problem | What You Experience | Possible Solution |
|---|---|---|
| No Video/Power LED off | No picture |
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| No Video/Power LED on | No picture or no brightness |
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| Missing Pixels | LCD screen has spots |
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| Stuck-on Pixels | LCD screen has bright spots |
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| Brightness Problems | Picture too dim or too bright |
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| Safety Related Issues | Visible signs of smoke or sparks |
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| Intermittent Problems | Monitor malfunctions on & off |
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| Missing Color | Picture missing color |
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| Wrong Color | Picture color not good |
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| Image retention from a static image left on the monitor for a long period of time | Faint shadow from the static image displayed appears on the screen |
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| Product Specific Problems | ||
|---|---|---|
| Common Problem | What You Experience | Possible Solution |
| Screen image is too small | Image is centered on screen, but does not fill entire viewing area |
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| Cannot adjust the monitor with the buttons on the front pane | OSD does not appear on the screen |
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| No Input Signal when user controls are pressed | No picture, the LED light is white |
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| The picture does not fill the entire screen | The picture cannot fill the height or width of the screen |
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| No image when using DP connection to the PC | Black screen |
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| No image when using USB-C connection to computer, laptop, and so on (U2722DE only) | Black screen |
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| No charging when using USB-C connection to computer, laptop, and so on (U2722DE only) | No charging |
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| Intermittent charging when using USB-C connection to computer, laptop, and so on (U2722DE only) | Intermittent charging |
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| No image when using USB-C MST | Black screen or 2nd DUT is not Prime mode |
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| No network connection | Network dropped or Intermittent |
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| The LAN port is not functioning (U2722DE only) | OS setting or cable connection issue |
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| Troubleshooting USB Issues | ||
|---|---|---|
| Specific Symptoms | What You Experience | Possible Solution |
| USB interface is not working | USB peripherals are not working |
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| Super speed USB 3.2 Gen2 interface is slow. | Super speed USB 3.2 Gen2 peripherals working slowly or not working at all |
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| Wireless USB peripherals stop working when a USB 3.0 device is plugged in | Wireless USB peripherals responding slowly or only working as the distance between itself and its receiver decreases |
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| USB is not working | No USB functionalities | Refer to input source and USB pairing table. |
To learn more about how to view or download the User Guides and Manuals for your Dell product. Refer to the Dell knowledge-base article Manuals and Documentation for your Dell Product.
- Dell U2722D – User’s Guide
- Dell U2722D – Quick Setup Guide
- Dell U2722D – Dell Display Manager User’s Guide
Frequently asked questions
Using Windows Display Settings
In Windows 10, Windows 8 or 8.1 and Windows 7:
- For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
- Right-click on the desktop and click Screen Resolution.
- Click the dropdown list of the Screen Resolution and select 2560 x 1440.
- Click OK
Using Nvidia Control Panel
To change the resolution using the Nvidia Control Panel:
- Right-click on the desktop and click Nvidia Control Panel.
- Click the + symbol next to Display on the left pane.
- Select Change Resolution under Display.
- In the dropdown menu on the right pane, select the resolution 2560 x 1440.
- Click Apply.
Using AMD Catalyst Control Center
To change the resolution using the AMD Catalyst Control Center:
- Right-click on the desktop and click AMD Catalyst Control Center.
- Click the + symbol next to Display on the left pane.
- Select Change Resolution under Display.
- In the dropdown menu on the right pane, select the resolution 2560 x 1440.
- Click Apply.
Note: If you do not see the recommended resolution as an option. You may need to update the video card (GPU) driver by visiting the Dell Drivers & Downloads website or the video card (GPU) manufacturers website. To learn how to download and update a device driver, refer to the Dell knowledge-base article: How do I download and install a device driver?
To reset the Dell U2722D Monitor to factory defaults, refer to the Reset to Factory Settings section of this article.
The Dell U2722D monitor has two built-in diagnostics that are available:
- Self-Test Feature Check - The self-test feature check on the Dell U2722D monitor allows you to check whether the monitor is functioning properly.
- Built-In Self-Test - The Dell U2722D monitor has a built-in self-test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade. It is always a good practice to isolate the monitor by running the Built-In Diagnostics.
To learn how to run a diagnostic test, refer to the Running Diagnostics on Dell U2722D Monitor section of this Dell knowledge-base article.
The Troubleshooting section of this Dell knowledge-base article provides information about troubleshooting common issues with the Dell U2722D monitor. The section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues and so on.
To navigate the On-Screen Display (OSD) menu, use the buttons on the monitor. The monitor control buttons are usually on the right side, either on the side, front, or bottom of the monitor. To access the On-Screen Display (OSD) menu launcher, press the Joystick at the right rear bottom of the monitor.
For more information about using the On-Screen Display (OSD) menu and different menu options. Refer to the Operating Your Monitor section in the User's Guide of your Dell U2722D monitor.
Additional monitor information like the model number, firmware version and Service Tag can be accessed from the monitor's OSD (On-Screen Display).
- Press the Joystick at the right rear bottom of the monitor to open the OSD Menu Launcher.
- Toggle the Joystick Up to open the Main Menu.
- Using the buttons on the front of the monitor, highlight Others option in the menu.
- Using the buttons on the front of the monitor, highlight Display Info option in the menu. The monitor’s current settings display.
Article Properties
Affected Product
Dell U2722D, Dell U2722DE, Dell U2722DX
Last Published Date
22 Jan 2024
Version
8
Article Type
How To