PowerFlex: Collecting get_info logs from Gateways fails with - Error The logs file in node x.x.x.x wasnt found executing command .LogCollectionCommand

Getinfo log collection from the Gateway will fail with below error.

* scaleio.log from Gateway *

[executor-4] INFO  c.e.s.s.i.s.i.c.LIANodeConnection - downloadInfo called on UnknownSystemNode[nodeName=4640301440918548081,nodeIPs=[192.168.180.x, 192.168.190.x],credentials=<null>].
[executor-4] INFO  c.e.s.s.i.s.i.c.LIANodeConnection - getLogFilePathByUniqueFlowId called on UnknownSystemNode[nodeName=4640301440918548081,nodeIPs=[192.168.180.x, 192.168.190.x],credentials=<null>]. uniqueFlowId: getInfoDump
[executor-4] ERROR c.e.s.s.d.i.c.LogCollectionCommand - Error The logs file in node 192.168.180.x,192.168.190.x wasnt found executing command .LogCollectionCommand (retry) : com.emc.s3g.scaleio.im.services.installation.connectors.LIANodeConnection.getLogs(LIANodeConnection.java:1850)    
com.emc.s3g.scaleio.im.services.installation.connectors.LIANodeConnection.downloadInfo(LIANodeConnection.java:1522)    

Login to the ScaleIO node on which the get_info log collection in failing.
In trace logs, LIA is not able to find any relevant files under the directory. though the getinfo file was created.

# ls -l
total 50508
-rw-------. 1 root root 51717813 Oct 16 03:57 getInfoDump.tgz
# date
Fri Oct 16 03:57:01 CDT 2020

7f17ac10bdb0:liaNet_RecvRequest:00351: 10 minutes since last login
7f17ac10bdb0:liaNet_RecvRequest:01112: GET LOG FILES START
7f17ac10bdb0:liaCmd_GetLogFilesHelper:01239: Number of files 0 <<<-----------
7f17ac10bdb0:liaNet_RecvRequest:01145: GET LOG FILES END

Lia code uses "Directory Entry" in order to locate the getInfoDump.tgz created as part of the collection. LIA uses a certain function called "readdir()" in order to get the content of the directory.
Once "readdir()" is called by LIA it expects to get the field "d_type". This field indicates if "getInfoDump.tgz" is a regular file ("DT_REG").
Not all Filesystem support d_type

In case if the filesystem created does not support "d_type", then the returned value once the "readdir()" function is called will be: "DT_UNKNOWN" and LIA will find 0 number of files in the directory.

If you have an XFS filesystem created please run the below command to check the ftype.

Workaround