No Audio When Making Calls Using Dell Mobile Connect App
Summary: This article provides information about how to resolve no audio issue when making a call using Dell Mobile Connect app.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Note:
Dell Mobile Connect and Alienware Mobile Connect will no longer be available for download and will be discontinued soon. Please reference the table below for key regional dates.
| Country | App Unavailable for Download | App Discontinued |
| United States, Canada, Japan | November 30, 2022 | January 31, 2023 |
| All Other Countries | July 31, 2022 | November 30, 2022 |
To all dedicated users of Dell Mobile Connect and Alienware Mobile Connect, we thank you for your support over the years. Visit Dell KB article, “Dell Mobile Connect and Alienware Mobile Connect End of Service Announcement” for additional information.
On Intel 11th generation systems, users may encounter a no audio issue when making calls using Dell Mobile Connect (DMC).
Affected products
Some of the affected products include, but may not be limited to:
- Inspiron 24 5400 AIO
- Inspiron 27 7700 AIO
- Inspiron 5301
- Inspiron 5402
- Inspiron 5402 2-in-1
- Inspiron 5409
- Inspiron 5502
- Inspiron 5509
- Inspiron 7300
- Inspiron 7306
- Inspiron 7400
- Inspiron 7506
- Inspiron 7706
- Vostro 5301
- Vostro 5402
- Vostro 5502
- XPS 13 9310
- XPS 13 9310 2-in-1
Cause
Not Applicable.
Resolution
Update the Killer 1650-Intel bluetooth UWD and extension driver
To resolve this issue, download and install the latest Killer 1650-Intel bluetooth UWD driver and extension driver.
Download and install the latest Killer 1650-Intel Bluetooth UWD driver
- Browse to the Dell Drivers & downloads page
- Enter the Service Tag of your computer, or click on Browse all products and select your computer.
- Select the Operating System.
- Under Category, select Network.
- Locate the latest Killer AX1675/1650 and Intel AX210/AX200/AX201/9260/9560/9462/8265/8260/7265/3165 Bluetooth UWD Driver.
- Click Download and save the file to your computer.
- Open File Explorer and browse to the location where the downloaded file is saved.
- Double-click the Killer-AX1675-1650-and-Intel-AX210-AX200-AX201-9260-9560-9462-8265-8260-7265-3165_989C2_WIN64_22.0.0.2_A22_05.EXE file to start the install process.
- When prompted, Click Yes at the User Account Control (UAC) prompt (Figure 1).
Figure 1: UAC prompt during driver installation
- Click Install (Figure 2).
Figure 2: Dell driver installation
- Click Close after the Intel Bluetooth driver installation is complete (Figure 3).
Figure 3: Dell driver complete
Download and install Killer 1650-Intel bluetooth extension driver
- Browse to the Dell Drivers & downloads page
- Enter the Service Tag of your computer, or click on Browse all products and select your computer.
- Select the Operating System.
- Under Category, select Network.
- Locate the latest Killer AX1650i/AX1650s and Intel AX201/9560/9462 Bluetooth Extension Driver.
- Click Download and save the file to your computer.
- Open File Explorer and browse to the location where the downloaded file is saved.
- Right-click the Intel_Bluetooth_audio_offload_disable_extension_WHQL_Win10x64.zip file and select Extract all.
- Browse to the unzip folder of Intel_Bluetooth_audio_offload_disable_extension_WHQL_Win10x64 driver.
- Right-click the ibtHfpOffloadOverrideExt.inf file, and click Install in the drop-down menu and wait for the driver to install (Figure 4).
Figure 4: Install the INF file
- After installing the new Intel Bluetooth driver successfully, restart your system.
Affected Products
Inspiron 7300 2-in-1, Inspiron 5400 2-in-1, Dell Mobile ConnectArticle Properties
Article Number: 000181563
Article Type: Solution
Last Modified: 18 Aug 2024
Version: 7
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