Cannot Log in to Windows with the XPS 7390 2-in-1 Laptop Fingerprint Reader

Cannot log in to Windows 10 on an XPS 7390 2-in-1 laptop using the Fingerprint scanner?

XPS 7390 2-in-1 laptop owners may experience the following issue. Attempting to log in to the Windows operating system using fingerprint identification gives an error. An on-screen error reports that the device does not recognize you.

(Figure.1 identification error)

This issue is resolved with version A04 (v3.0.35.516) which was available for download October 25, 2019.

To download the driver, carry out the following steps:

1. Go to the: XPS 7390 2-in-1 Drivers & Downloads page

2. Ensure you have the correct operating system set.

3. Select the Security drop-down category.

4. Look for the Goodix Fingerprint Sensor Driver (version A04 or newer.)

5. Click on the Download button.

6. To install the driver update, follow these steps:

   1. Double-click the package and select install to run the package on your laptop.

      

      (Figure.2 Goodix Update Package)

   2. A warning appears to advise that there is already a driver installed on the computer. Click Yes to overwrite that driver and finish the installation.

      

      (Figure.3 Warning Install Error)

   3. After the installation is complete, press the Win + I keys together as a shortcut to go to the settings page. Click Accounts.

      

      (Figure.4 Windows Settings)

   4. Browse to the Sign in options and click on the Remove button under Windows Hello Fingerprint.

      

      (Figure.5 Sign-in Options)

   5. Follow the on-screen instructions and set up a new Windows Hello fingerprint account.

Best Practice Recommendation

Best practice for correctly using one of the combination Power Button and/or Fingerprint readers: Place your finger in the center of the button to have it recognize your fingerprint and sign in to the Windows Operating System.

(Figure.6 Correct Fingerprint Usage)

Other Links:

If you are experiencing a different fingerprint issue, then try the following link for further help:

• How to troubleshoot and resolve Fingerprint Reader and Security Software issues