Dell SupportAssist Error SupportAssist Is Unable To Connect to the Internet
Summary: A solution for the error "SupportAssist is unable to connect to the Internet."
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Symptoms
Dell SupportAssist may install successfully, but displays the error message "SupportAssist is unable to connect to the Internet." (Figure 1 [English only})
Figure 1: SupportAssist Error
Cause
Not applicable
Resolution
To resolve this issue, follow these steps:
- In the upper right corner of the SupportAssist window, select the Settings icon (Figure 2 [English only}).
Figure 2: Settings Icon - Under Internet connection (proxy), select Connect Directly (or Manually configure if proxy settings are required to connect to the Internet).
- Click Save. (Figure 3 {English only})
Figure 3: Internet connections menu - Exit SupportAssist and reopen the application.
Affected Products
SupportAssistArticle Properties
Article Number: 000132911
Article Type: Solution
Last Modified: 20 Mar 2024
Version: 6
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