Dell SupportAssist may install successfully, but displays the error message "SupportAssist is unable to connect to the Internet." (Figure 1 [English only})
Figure 1: SupportAssist Error
To resolve this issue, follow these steps:
- In the upper right corner of the SupportAssist window, select the Settings icon (Figure 2 [English only}).
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Figure 2: Settings Icon
- Under Internet connection (proxy), select Connect Directly (or Manually configure if proxy settings are required to connect to the Internet).
- Click Save. (Figure 3 {English only})
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Figure 3: Internet connections menu
- Exit SupportAssist and reopen the application.