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Dell SupportAssist Error SupportAssist Is Unable To Connect to the Internet

Summary: A solution for the error "SupportAssist is unable to connect to the Internet."

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Symptoms

Dell SupportAssist may install successfully, but displays the error message "SupportAssist is unable to connect to the Internet." (Figure 1 [English only})

SupportAssist Error

Figure 1: SupportAssist Error

Cause

Not applicable 

Resolution

To resolve this issue, follow these steps:

  1. In the upper right corner of the SupportAssist window, select the Settings icon (Figure 2 [English only}).
    settings icon
    Figure 2: Settings Icon
  2. Under Internet connection (proxy), select Connect Directly (or Manually configure if proxy settings are required to connect to the Internet).
  3. Click Save. (Figure 3 {English only})
    Internet connections menu
    Figure 3: Internet connections menu
  4. Exit SupportAssist and reopen the application.

Affected Products

SupportAssist