Article Number: 000131180
PowerStore Alerts: Drive State Alerts
Summary: PowerStore: Drive State Alerts
Article Content
Resolution
When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution provided, check the technical support contact options.
Note: Can't find the information you need? Let us know via the feedback form at the bottom of this article.
Note: Can't find the information you need? Let us know via the feedback form at the bottom of this article.
| Alert ID | XMS_SSD_DIEH_ACTION_STATE_MARKED_FAIL |
| Alert Text | Drive in bus enclosure slot has failed. |
| Error Code | 0x00307302 |
| Description | |
| Resolution | Cause The drive has failed due to exceeding error thresholds. Solution The drive needs to be replaced. It is recommended to contact Technical Support so they can review the underlying cause of the error to determine the best course of action. |
| Alert ID | XMS_SSD_DIEH_ACTION_STATE_DATA_TRACED |
| Alert Text | Drive in bus enclosure slot associated data have been resulted. |
| Error Code | 0x00307303 |
| Description | |
| Resolution | Cause A drive event has occurred that triggered the collection of vendor specific information from the affected drive. Solution A Data Collect should be taken from the system to assist in the resolution of this issue. To perform data collection using "PowerStore Manager go to Settings -> Support: Support Materials -> Start Collection." After the data collection completes, contact Technical Support so they can review the underlying cause of the error to determine the best course of action. |
| Alert ID | XMS_SSD_DIEH_ACTION_STATE_REPLACE |
| Alert Text | Drive in bus enclosure slot needs replacement. |
| Error Code | 0x00307304 |
| Description | |
| Resolution | Cause The drive has failed due to exceeding error thresholds Solution The drive needs to be replaced. It is recommended to contact Technical Support so they can review the underlying cause of the error to determine the best course of action. |
| Alert ID | XMS_SSD_LINK1_HEALTH_LEVEL_5_MAJOR XMS_SSD_LINK2_HEALTH_LEVEL_5_MAJOR |
| Alert Text | Cluster diagnostics detected a major problem in link 1 of drive in bus enclosure slot . Cluster diagnostics detected a major problem in link 2 of drive in bus enclosure slot . |
| Error Code | 0x00306E05 0x00306F05 |
| Description | As long as the other Node link is working as expected or other link is functional the impact on cluster is minimal. |
| Resolution | Cause Each Drive has a Link per Node/LCC. This event signifies that one of the Links is down. Solution Cluster performance may be degraded. This problem could be caused by the Drive or one of the Nodes/LCC's. The recommendation is to replace the Drive to see if that resolves the issue. It is recommended to contact Technical Support so they can review the underlying cause of the error to determine the best course of action. |
Article Properties
Affected Product
PowerStore
Last Published Date
21 Feb 2021
Version
3
Article Type
Solution