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PowerDVD unable to play UHD-BD video

Summary: This article provides information about a Cyberlink PowerDVD issue. PowerDVD does not play UHD-BD videos on PCs with certain hardware profiles.

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Symptoms

PowerDVD users cannot play any Ultra HD Blu-ray (UHD-BD) formatted video on systems using Intel's Software Guard Extensions (SGX). This issue occurred on all versions of PowerDVD on August 17, 2019.

Cause

Intel:

Intel recommends you do not use SGX on Intel Comet Lake and Rocket Lake platforms, as Intel no longer supports that product.

Dell PowerDVD:

Cyberlink advised that Intel has removed SGX support and that the UHD-BD format is no longer supportable.

Cyberlink:

PowerDVD versions 18 and 19 are the current products and they will not be updated for UHD-BD function removal. UHD-BD playback is a hardware-dependent feature. As it depends on whether SGX is presented. If the hardware or SGX is not supported, then the feature will not work.

SLN321756_en_US__1UHD_BD

(Figure.1 Supported formats)

Resolution

This is a known issue that Intel and Cyberlink acknowledge impacting PowerDVD for the UHD-BD format. This issue occurs on any computers which uses PowerDVD and has the affected hardware profile.

If you have a system that uses the Comet or Rocket Lake platform or uses the Intel SGX hardware, PowerDVD will not run any UHD-BD videos. This is the software working as designed.