PowerDVD unable to play UHD-BD video
Summary: This article provides information about a Cyberlink PowerDVD issue. PowerDVD does not play UHD-BD videos on PCs with certain hardware profiles.
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Not all product versions are identified in this article.
Symptoms
PowerDVD users cannot play any Ultra HD Blu-ray (UHD-BD) formatted video on systems using Intel's Software Guard Extensions (SGX). This issue occurred on all versions of PowerDVD on August 17, 2019.
Cause
Intel:
Intel recommends you do not use SGX on Intel Comet Lake and Rocket Lake platforms, as Intel no longer supports that product.
Dell PowerDVD:
Cyberlink advised that Intel has removed SGX support and that the UHD-BD format is no longer supportable.
Cyberlink:
PowerDVD versions 18 and 19 are the current products and they will not be updated for UHD-BD function removal. UHD-BD playback is a hardware-dependent feature. As it depends on whether SGX is presented. If the hardware or SGX is not supported, then the feature will not work.
(Figure.1 Supported formats)
Resolution
This is a known issue that Intel and Cyberlink acknowledge impacting PowerDVD for the UHD-BD format. This issue occurs on any computers which uses PowerDVD and has the affected hardware profile.
If you have a system that uses the Comet or Rocket Lake platform or uses the Intel SGX hardware, PowerDVD will not run any UHD-BD videos. This is the software working as designed.
Article Properties
Article Number: 000124002
Article Type: Solution
Last Modified: 14 Aug 2024
Version: 7
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