Printer is displaying 077-104 / 077-105 / 077-106 Paper Jam Error.
How to Resolve a 077-104 / 077-105 / 077-106 Paper Jam Error on the C3760dn / C3765dnf Dell Laser Printers
The paper jam may occur if the paper does not completely exit the printer after a duplex (2-sided) print job has been sent.
Check by User |
Yes |
No |
Checking the paper path. Refer to the sections C3760dn User's Guide "Jam/Alignment Problems" or the C3765dnf User's Guide "Jam/Alignment Problems". Are there any foreign objects, or paper pieces, etc. on the paper path? |
Remove the foreign objects, or paper pieces, etc. |
Go to the next step. |
Print a test page. Did the test page print correctly? |
End of work. |
Go to the next step. |
Checking the ROLL ASSY-2ND CRU by opening the rear door of the printer. Is the ROLL ASSY-2ND CRU installed properly? |
Go to the next step. |
Reinstall the ROLL ASSY-2ND CRU. |
Checking the ROLL ASSY-2ND CRU by opening the rear door of the printer. Is the ROLL ASSY-2ND CRU deformed or worn out? |
Replace the ROLL ASSY-2ND CRU. |
Go to the next step. |
Test the Exit Sensor. C3760dn
- Power off the printer.
- Open the back of the printer and remove the fuser.
To avoid burns, do not remove the fuser immediately after printing. The fuser becomes extremely hot during use.
- Hold the Left and Right arrows and the Menu buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
- Press the Up arrow twice, then press OK (checkmark).
- Select the Down arrow to select Digital Input and press OK (checkmark).
- Using the Up or Down arrow select 071-104 and press OK (checkmark).
- Touch the sensor in the photo below and watch to see if the number on the printers screen changes as it is touched and released.
- Does the number on the screen change when the Exit Sensor is touched?
C3765dnf
- Power off the printer.
- Open the back of the printer and remove the fuser.
Caution: To avoid burns, do not remove the fuser immediately after printing. The fuser becomes extremely hot during use.
- Hold the 4, 5, and 6 buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
- When Diag Password shows on the screen press the 2 button twice and the 5 button once.
- Select Printer Diag and press OK.
- Press the Down arrow to select IOT Diag and then press OK.
- Select Digital Input and press OK.
- Use the Up or Down arrow to select 071-104 and press OK.
- Touch the sensor in the photo below and watch to see if the number on the printers screen changes as it is touched and released.
- Does the number on the screen change when the Exit Sensor is touched?
|
Go to the next step. |
Replace the PWBA MCU. |
Test the Exit Clutch 1 operation. C3760dn
- Power off the printer.
- Hold the Left and Right arrows and the Menu buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
- Press the Up arrow twice, then press OK (checkmark).
- Select the Down arrow to select Digital Output and press OK (checkmark).
- Using the Up or Down arrow to select 041-001 and press OK (checkmark). This must be Executing while the test below is ran on the Exit Clutch 1 operation.
- Press the Up or Down arrow to select 071-011 and press OK (checkmark). Listen carefully to see if you hear a very faint clicking or no change in the noise.
- Did the Exit Clutch 1 function normally?
C3765dnf
- Power off the printer.
- Hold the 4, 5, and 6 buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
- When Diag Password shows on the screen press the 2 button twice and the 5 button once.
- Select Printer Diag and press OK.
- Press the Down arrow to select IOT Diag and then press OK.
- Select Digital Output and press OK.
- Use the Up or Down arrow to select 041-001 and press OK. This must be Executing while the test below is ran on the Exit Clutch 1 operation.
- Press the Up or Down arrow to select 071-011 and press OK. Listen carefully to see if you hear a very faint clicking or no change in the noise.
- Did the Exit Clutch 1 function normally?
|
Go to the next step. |
Replace the PWBA MCU. |
Check the Exit Clutch 2 operation. C3760dn
- Power off the printer.
- Hold the Left and Right arrows and the Menu buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
- Press the Up arrow twice, then press OK (checkmark).
- Select the Down arrow to select Digital Output and press OK (checkmark).
- Using the Up or Down arrow select 041-001 and press OK (checkmark). This must be Executing while the test below is ran on the Exit Clutch 2 operation.
- Press the Up or Down arrow to select 071-012 and press OK (checkmark). Listen carefully to see if you hear a very faint clicking or no change in the noise.
- Did the Exit Clutch 2 function normally?
C3765dnf
- Power off the printer.
- Hold the 4, 5, and 6 buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
- When Diag Password shows on the screen press the 2 button twice and the 5 button once.
- Select Printer Diag and press OK.
- Press the Down arrow to select IOT Diag and then press OK.
- Select Digital Output and press OK.
- Use the Up or Down arrow to select 041-001 and press OK. This must be Executing while the test below is ran on the Exit Clutch 2 operation.
- Press the Up or Down arrow to select 071-012 and press OK. Listen carefully to see if you hear a very faint clicking or no change in the noise.
- Did the Exit Clutch 2 function normally?
|
Go to the next step. |
Replace the PWBA MCU. |
Check the Main Motor operation. C3760dn
- Power off the printer.
- Hold the Left and Right arrows and the Menu buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
- Press the Up arrow twice, then press OK (checkmark).
- Select the Down arrow to select Digital Output and press OK (checkmark).
- Using the Up or Down arrow select 041-001 and press OK (checkmark). This must be Executing while the test below is ran on the Main Motor operation.
- Press the Up or Down arrow to select 071-001 and press OK (checkmark). Listen carefully to see if you hear the motor running.
- Did the motor function normally?
C3765dnf
- Power off the printer.
- Hold the 4, 5, and 6 buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
- When Diag Password shows on the screen press the 2 button twice and the 5 button once.
- Select Printer Diag and press OK.
- Press the Down arrow to select IOT Diag and then press OK.
- Select Digital Output and press OK.
- Use the Up or Down arrow to select 041-001 and press OK. This must be Executing while the test below is ran on the Main Motor operation.
- Press the Up or Down arrow to select 071-001 and press OK. Listen carefully to see if you hear the motor running.
- Did the motor function normally?
|
Print a test page. |
Replace the PWBA MCU. |
Did the test page print with out jamming? |
End of work. |
Replace the PWBA MCU. |
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