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How to resolve a 077-104 / 077-105 / 077-106 Paper Jam Error on the C3760dn / C3765dnf Dell Laser Printers

Summary: How to Resolve a 077-104 / 077-105 / 077-106 Paper Jam Error on the C3760dn / C3765dnf Dell Laser Printers.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Printer is displaying 077-104 / 077-105 / 077-106 Paper Jam Error.

Cause

Not applicable

Resolution

How to Resolve a 077-104 / 077-105 / 077-106 Paper Jam Error on the C3760dn / C3765dnf Dell Laser Printers

 

The paper jam may occur if the paper does not completely exit the printer after a duplex (2-sided) print job has been sent.

Check by User Yes No
Checking the paper path. Refer to the sections C3760dn User's Guide "Jam/Alignment Problems" or the C3765dnf User's Guide "Jam/Alignment Problems". Are there any foreign objects, or paper pieces, etc. on the paper path? Remove the foreign objects, or paper pieces, etc. Go to the next step.
Print a test page. Did the test page print correctly? End of work. Go to the next step.
Checking the ROLL ASSY-2ND CRU by opening the rear door of the printer. Is the ROLL ASSY-2ND CRU installed properly?
SLN285404_en_US__1ROLL ASSY-2ND CRU		 Go to the next step. Reinstall the ROLL ASSY-2ND CRU.
Checking the ROLL ASSY-2ND CRU by opening the rear door of the printer. Is the ROLL ASSY-2ND CRU deformed or worn out?
SLN285404_en_US__1ROLL ASSY-2ND CRU		 Replace the ROLL ASSY-2ND CRU. Go to the next step.
Test the Exit Sensor.

C3760dn

  1. Power off the printer.
  2. Open the back of the printer and remove the fuser.
    To avoid burns, do not remove the fuser immediately after printing. The fuser becomes extremely hot during use.
  3. Hold the Left and Right arrows and the Menu buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
  4. Press the Up arrow twice, then press OK (checkmark).
  5. Select the Down arrow to select Digital Input and press OK (checkmark).
  6. Using the Up or Down arrow select 071-104 and press OK (checkmark).
  7. Touch the sensor in the photo below and watch to see if the number on the printers screen changes as it is touched and released.
    SLN285404_en_US__3071 104 SENSOR
  8. Does the number on the screen change when the Exit Sensor is touched?

 

C3765dnf

  1. Power off the printer.
  2. Open the back of the printer and remove the fuser. 
    Caution: To avoid burns, do not remove the fuser immediately after printing. The fuser becomes extremely hot during use.
  3. Hold the 4, 5, and 6 buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
  4. When Diag Password shows on the screen press the 2 button twice and the 5 button once.
  5. Select Printer Diag and press OK.
  6. Press the Down arrow to select IOT Diag and then press OK.
  7. Select Digital Input and press OK.
  8. Use the Up or Down arrow to select 071-104 and press OK.
  9. Touch the sensor in the photo below and watch to see if the number on the printers screen changes as it is touched and released.
    SLN285404_en_US__3071 104 SENSOR
  10. Does the number on the screen change when the Exit Sensor is touched?

 

 Go to the next step. Replace the PWBA MCU.
Test the Exit Clutch 1 operation.

C3760dn

  1. Power off the printer.
  2. Hold the Left and Right arrows and the Menu buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
  3. Press the Up arrow twice, then press OK (checkmark).
  4. Select the Down arrow to select Digital Output and press OK (checkmark).
  5. Using the Up or Down arrow to select 041-001 and press OK (checkmark). This must be Executing while the test below is ran on the Exit Clutch 1 operation.
  6. Press the Up or Down arrow to select 071-011 and press OK (checkmark). Listen carefully to see if you hear a very faint clicking or no change in the noise.
  7. Did the Exit Clutch 1 function normally?

 

C3765dnf

  1. Power off the printer.
  2. Hold the 4, 5, and 6 buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
  3. When Diag Password shows on the screen press the 2 button twice and the 5 button once.
  4. Select Printer Diag and press OK.
  5. Press the Down arrow to select IOT Diag and then press OK.
  6. Select Digital Output and press OK.
  7. Use the Up or Down arrow to select 041-001 and press OK. This must be Executing while the test below is ran on the Exit Clutch 1 operation.
  8. Press the Up or Down arrow to select 071-011 and press OK. Listen carefully to see if you hear a very faint clicking or no change in the noise.
  9. Did the Exit Clutch 1 function normally?

 

 Go to the next step. Replace the PWBA MCU.
Check the Exit Clutch 2 operation.

C3760dn

  1. Power off the printer.
  2. Hold the Left and Right arrows and the Menu buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
  3. Press the Up arrow twice, then press OK (checkmark).
  4. Select the Down arrow to select Digital Output and press OK (checkmark).
  5. Using the Up or Down arrow select 041-001 and press OK (checkmark). This must be Executing while the test below is ran on the Exit Clutch 2 operation.
  6. Press the Up or Down arrow to select 071-012 and press OK (checkmark). Listen carefully to see if you hear a very faint clicking or no change in the noise.
  7. Did the Exit Clutch 2 function normally?

 

C3765dnf

  1. Power off the printer.
  2. Hold the 4, 5, and 6 buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
  3. When Diag Password shows on the screen press the 2 button twice and the 5 button once.
  4. Select Printer Diag and press OK.
  5. Press the Down arrow to select IOT Diag and then press OK.
  6. Select Digital Output and press OK.
  7. Use the Up or Down arrow to select 041-001 and press OK. This must be Executing while the test below is ran on the Exit Clutch 2 operation.
  8. Press the Up or Down arrow to select 071-012 and press OK. Listen carefully to see if you hear a very faint clicking or no change in the noise.
  9. Did the Exit Clutch 2 function normally?

 

 Go to the next step. Replace the PWBA MCU.
Check the Main Motor operation.

C3760dn

  1. Power off the printer.
  2. Hold the Left and Right arrows and the Menu buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
  3. Press the Up arrow twice, then press OK (checkmark).
  4. Select the Down arrow to select Digital Output and press OK (checkmark).
  5. Using the Up or Down arrow select 041-001 and press OK (checkmark). This must be Executing while the test below is ran on the Main Motor operation.
  6. Press the Up or Down arrow to select 071-001 and press OK (checkmark). Listen carefully to see if you hear the motor running.
  7. Did the motor function normally?

 

C3765dnf

  1. Power off the printer.
  2. Hold the 4, 5, and 6 buttons while powering on the printer. When "Diagnosing..." comes up release the buttons
  3. When Diag Password shows on the screen press the 2 button twice and the 5 button once.
  4. Select Printer Diag and press OK.
  5. Press the Down arrow to select IOT Diag and then press OK.
  6. Select Digital Output and press OK.
  7. Use the Up or Down arrow to select 041-001 and press OK. This must be Executing while the test below is ran on the Main Motor operation.
  8. Press the Up or Down arrow to select 071-001 and press OK. Listen carefully to see if you hear the motor running.
  9. Did the motor function normally?

 

 Print a test page. Replace the PWBA MCU.
Did the test page print with out jamming? End of work. Replace the PWBA MCU.
 


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Affected Products

Dell C3760n Color Laser Printer, Dell C3765dnf Color Laser Printer
Article Properties
Article Number: 000123557
Article Type: Solution
Last Modified: 16 Nov 2023
Version:  4
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