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VxRail: vSphere Web Client Not Opening with Error "503 service unavailable"

Summary: Opening vSphere web client interface fails with error: "503 service unavailable" preventing the vSphere web client from starting

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Symptoms

Accessing vCenter by web client does not open with error: 
 503 Service Unavailable (Failed to connect to endpoint: [N7Vmacore4Http20NamedPipeServiceSpecE:0x7f009c095810] _serverNamespace = / _isRedirect = false _pipeName =/var/run/vmware/vpxd-webserver-pipe) 
Or:
 503 Service Unavailable (Failed to connect to endpoint: [N7Vmacore4Http16LocalServiceSpecE:0x7f65e7834610] _serverNamespace = /vsphere-client _isRedirect = false _port = 9090

Cause

Some of the services that are required to connect to vSphere web client are not started correctly.

Resolution

  1. Verify that the machine has access to the vCenter by running the command:
# telnet vcenter_ip 9443"
  1. SSH to vCenter as root and verify that the services are not running using the command:
# service-control --all --status
  1. If the services are not running, the user can start them by running the command:
# service-control --all --start
  1. If the services fail to start, check the failed services logs. 
  • Vpxd logs are found in /var/log/vmware/vpxd/vpxd.log.
  • vSphere client logs are found in /var/log/vmware/vsphere-client/logs/vsphere_client_virgo.log.
  • Check other logs if other services are preventing the vSphere web client from starting.

Affected Products

VxRail Appliance Series

Products

VxRail Appliance Series