Article Number: 000218802
Webcam Not Detected or Windows Hello Issues on XPS Laptops
Summary: This article discusses the XPS 13 Plus 9320 and XPS 13 9315 webcam not detected or Windows Hello error after recent webcam driver update.
Article Content
Symptoms
Affected Platforms:
- XPS 13 9315
- XPS 13 Plus 9320
XPS 13 Plus 9320 webcam may stop working with error code 0xA00F4244 after the recent driver update, or Windows Hello and facial recognition would fail to respond.
Cause
Incorrect Intel UsbBridge generic driver submitted to Windows update caused this failure.
Resolution
- Install the Intel Integrated Sensor Solution Driver from Dell Drivers & Downloads.
- Install the latest Intel 2D Imaging/MCU/Visual Sensing Controller Driver for Camera from Drivers & Downloads version 73.22000.1.23, A03 or later.
Note: If the issue is not resolved with the latest camera driver, contact Dell technical support for assistance. Before reaching Dell Technical support, ensure that the camera is enabled in the system BIOS.
Note: The driver package on the Dell website includes a script to uninstall the problematic driver files. If Windows Update has installed this same driver version, then it does not include the script required to resolve the issue. Be sure to install the update from the Dell site linked above.
Additional Information
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Article Properties
Affected Product
XPS 13 9315, XPS 13 Plus 9320
Last Published Date
08 Jul 2024
Version
23
Article Type
Solution