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Article Number: 000215665

PowerProtect Cyber Recovery 数据避风港：NetWorker 应用程序恢复失败，并显示错误：Data Domain 磁盘 XYZ 不在介质索引中

Summary: NetWorker 应用程序恢复失败，并显示错误消息：“Failed to run task recoverapp.安装设备时出错。错误是 Data Domain 磁盘 XYZ 不在介质索引中”

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Article Content

Symptoms

使用 Cyber Recovery Manager 的 NetWorker 应用程序恢复失败，并显示错误消息：“Failed to run task recoverapp.安装设备时出错。Error is Data Domain disk XYZ not in media index“


image.png
Cyber Recovery Manager 的”/opt/dellemc/cr/var/log/apps/apps.log“文件具有与故障对应的以下错误消息。
  
[2023-07-10 11:41:53.725] [DEBUG] [apps] [RecoverNetWorkerApp.go:628 NWMountDevices()] : deviceStatus.Message: Data Domain
 disk XYZ not in media index
[2023-07-10 11:41:53.725] [DEBUG] [apps] [RecoverNetWorkerApp.go:629 NWMountDevices()] : deviceStatus.OpInProg: false
[2023-07-10 11:41:53.726] [ERROR] [apps] [RecoverNetWorkerApp.go:641 NWMountDevices()] : Error mounting device. Error is Data
 Domain disk XYZ not in media index
[2023-07-10 11:41:53.726] [DEBUG] [apps] [RecoverNetWorkerApp.go:642 NWMountDevices()] : Exiting

存储区 NetWorker 服务器的“/nsr/logs/nsrdr.log”文件具有与故障对应的以下错误消息。
  
204591:nsrmmdbasm: Cannot run media database recovery: Action 'Media Database Recovery' refused because the server is
 currently in the 'active' state.  To run this action the server must be in the 'disaster recovery' state.

Cause

在使用 Cyber Recovery Manager 启动应用程序恢复之前，存储区 NetWorker 服务器处于默认“活动”状态。
 

Resolution

对于运行 NetWorker 版本 19.8 或更高版本的部署 ，请确保存储区 NetWorker Server 在“服务器属性”中的“服务器状态”设置为“灾难恢复”状态，然后再在 Cyber Recovery Manager 中启动应用程序恢复（详见 Cyber Recovery 产品指南中的“在 Cyber Recovery UI 中启动 NetWorker 恢复”部分的前提条件）。

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Article Properties

Affected Product

PowerProtect Cyber Recovery, NetWorker

Last Published Date

28 Jul 2023

Version

2

Article Type

Solution

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