Article Number: 000130984
You may encounter an issue where a Dell Latitude system with a USB Type-C port does not support a connection to a Thunderbolt 3 device (such as a Dell Thunderbolt Dock (TB16). This is a result of either:
While many Dell systems are equipped with a USB Type-C port, many of these systems do not have the optional Thunderbolt 3 controller. These systems have the USB Type-C port which can be used with Thunderbolt 3 on systems that are so equipped, but USB Type-C is the default port (Without Thunderbolt) for several systems.
Types of USB Type-C ports:
These systems have USB Type-C but DO NOT HAVE Thunderbolt 3 capability:
Display Port over USB Type-C ONLY:
Here is an example of a USB Type-C system order SKU: 338-BKXK Intel HD Graphics 620 with DisplayPort over USB Type-C with Core i5 vPro
These systems are compatible with the Dell USB Type-C Dock (WD15)
Systems that have optional Thunderbolt 3 capability have a USB Thunderbolt configuration option listed in the BIOS regardless of having a Thunderbolt 3 option installed.
If the system DOES NOT have Thunderbolt 3 capability, the thunderbolt options are disabled and cannot be selected in the BIOS. (See figure 1.)
Figure 1: No Thunderbolt 3 Capability displayed in BIOS
These systems can be configured at the time of purchase with optional Thunderbolt 3 capability:
Thunderbolt 3 is standard on the following systems:
Additional Information on TB16 Docking Stations:
If you have further questions about this article, contact Dell Technical Support.
Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.
08 May 2024
7
Solution