Article Number: 000215317
User of the Dell Performance Dock WD19DC or WD19DCS may experience unexpected shutdown. The issue occurs when it is connected to the impacted laptop using a dual USB type-C connector.
The impacted laptops only support Dell Performance Dock WD19DC or WD19DCS when connected using a single USB-C connector.
Follow the steps below to recover from the issue.
Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Latitude 7310, Latitude 9330, Latitude 5421, Latitude 7410, Latitude 9430, Latitude 9520, Latitude 5420, Latitude 5430, Precision 5470
28 Jun 2023
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Solution