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CloudLink: Failure in Restoring CloudLink 7.1.5 Backup Files to CloudLink 8.0.1

Summary: This article explains the 8.0.1 upgrade recommendation.

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Symptoms

CloudLink 7.1.5 or later versions backup cannot be restored directly on 8.0.1.

Cause

Upgrade to CloudLink 8.0.1 from CloudLink 7.1.5 or later versions is not supported due to internal changes.

Resolution

To upgrade from CloudLink 7.1.5 or later versions to CloudLink 8.0.1:
1. Backup CloudLink 7.1.5 or a later version and restore the backup file to CloudLink 8.0 (build 3.10) setup.
2. Contact Technical Support to upgrade to CloudLink 8.0.1.

Note: Do not use CloudLink 7.1.5 or later versions backup files to restore to CloudLink 8.0.1. 
For more information about upgrading to the 8.0.1 version, see the Dell CloudLink 8.0.1 Upgrade Guide.

Affected Products

CloudLink SecureVM, CloudLink