Dell U4021QW Monitor Does Not Support Native Resolution on System with Intel Graphics Card

Unable to set native 5K screen resolution when using Intel Graphic card.

When using a Dell U4021QW monitor with any computer, you cannot set screen resolution 5120x2160 @ 60 Hz, if the computer is using an Intel Graphic card. The monitor only allows to set the screen resolution up to 3840 x 2160 @ 60Hz.

Affected Platforms

• All Platform

Affected Models

• Dell U4021QW Monitor

Intel Graphic Driver 5k support mode was disabled from driver versions 26.20.7584 to 26.20.7916.

To resolve this issue, download and install the latest Intel Graphic Driver (version 26.207916 or later). To install Intel Graphics driver:

1. Browse to the Dell Drivers & Downloads website.
2. Identify your Dell product
   • Click Download & Install SupportAssist to auto-detect your Dell product. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions.
   • Or, enter the Service Tag, Express Service Code, or the Serial number of the Dell product and click Search.
   • Or, click Browse all products to manually select your Dell product from the catalog.
3. Select the Operating System.
4. Under Category, select Video.
5. Locate the latest Intel Graphics driver.
6. Click Download and save the file to your computer.
7. Open File Explorer and browse to the location where the downloaded file is saved.
8. Double-click the Intel Graphics driver setup file and follow the on-screen instructions to complete the installation process.

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