Symptoms
You may experience audio drops, microphone issues, microphone errors, or Audiodg.exe error codes in the Windows Event Logs. You may also experience an error message, Cannot detect your speaker and microphone , within a video conference application (for example, WebEx, Teams, or Zoom). Inspiron, Latitude, OptiPlex, Precision, Vostro, or XPS computers running Windows 11, and the MaxxAudio application versions 10, 11, or 12, can encounter this issue. Computers may have Dell Optimizer or MyDell installed also.
Examples of Headsets that May Exhibit Issue:
USB Jabra
Pro 9470
Evolve2 30 UC Stereo
Pro 935
USB Plantronics
BT600
Poly Blackwire 5200 Series
HW710
Blackwire C5220
List of Affected Computers:
Inspiron
Latitude
OptiPlex
Precision
Vostro
XPS
Cause
The USB audio device stereo output is a mono Echo Cancelation reference signal for the video conference application. The audio errors occur due to the Waves algorithm was not designed to process a mono Echo Cancellation signal.
Resolution
Realtek Audio Driver Update
The solution is to update the Realtek Audio Driver that includes a fixed Waves driver that improves integration into Windows 11.
List of Affected Computers
Inspiron
Model
Driver Release
Driver Version
Inspiron 3020
Released
1.3.18.0 or Later
Inspiron 3020 S
Released
1.3.18.0 or Later
Inspiron 5410/5418
Released
6.0.9511.1 or Later
Inspiron 5415
Released
6.0.9511.1 or Later
Inspiron 5510/5518
Released
6.0.9511.1 or Later
Inspiron 5515
Released
6.0.9511.1 or Later
Inspiron 7510
Released
6.0.9511.1 or Later
Inspiron 7610
Released
6.0.9511.1 or Later
Inspiron 13 5310
Released
6.0.9511.1 or Later
Inspiron 13 5320
Released
6.0.9597.1 or Later
Inspiron 13 5330
Released
6.0.9514.1 or Later
Inspiron 14 5410 2-in-1
Released
6.0.9511.1 or Later
Inspiron 14 5420
Released
6.0.9597.1 or Later
Inspiron 14 5425
Released
6.0.9509.1 or Later
Inspiron 14 5430
Released
6.0.9514.1 or Later
Inspiron 14 5435
Released
6.0.9514.1 or Later
Inspiron 14 7415 2-in-1
Released
6.0.9511.1 or Later
Inspiron 14 Plus 7420
Released
6.0.9597.1 or Later
Inspiron 14 7420 2-in-1
Released
6.0.9597.1 or Later
Inspiron 14 7425 2-in-1
Released
6.0.9509.1 or Later
Inspiron 14 Plus 7430
Released
6.0.9514.1 or Later
Inspiron 14 7430 2-in-1
Released
6.0.9514.1 or Later
Inspiron 14 7435 2-in-1
Released
6.0.9514.1 or Later
Inspiron 15 3510
Released
6.0.9511.1 or Later
Inspiron 15 3511
Released
6.0.9511.1 or Later
Inspiron 15 3515
Released
6.0.9511.1 or Later
Inspiron 15 3520
Released
6.0.9597.1 or Later
Inspiron 15 3525
Released
6.0.9509.1 or Later
Inspiron 15 3530
Released
6.0.9514.1 or Later
Inspiron 15 3535
Released
6.0.9514.1 or Later
Inspiron 16 5620
Released
6.0.9520.1 or Later
Inspiron 16 5625
Released
6.0.9509.1 or Later
Inspiron 16 5630
Released
6.0.9514.1 or Later
Inspiron 16 5635
Released
6.0.9514.1 or Later
Inspiron 16 Plus 7620
Released
6.0.9520.1 or Later
Inspiron 16 7620 2-in-1
Released
6.0.9597.1 or Later
Inspiron 16 Plus 7630
Released
6.0.9514.1 or Later
Inspiron 16 7630 2-in-1
Released
6.0.9514.1 or Later
Inspiron 16 7635 2-in-1
Released
6.0.9514.1 or Later
Inspiron 24 5410 All-in-One
Released
6.0.9509.1 or Later
Inspiron 24 5411 All-in-One
Released
6.0.9509.1 or Later
Inspiron 24 5415 All-in-One
Released
6.0.9509.1 or Later
Inspiron 24 5420/5421
Released
6.0.9514.1 or Later
Inspiron 27 7710 All-in-One
Released
6.0.9509.1 or Later
Inspiron 27 7720
Released
6.0.9514.1 or Later
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Latitude
Model
Driver Release
Driver Version
Latitude 3120
Released
6.0.9511.1 or Later
Latitude 3320
Released
6.0.9511.1 or Later
Latitude 3420
Released
6.0.9511.1 or Later
Latitude 3520
Released
6.0.9511.1 or Later
Latitude 5320
Released
6.0.9511.1 or Later
Latitude 5420
Released
6.0.9511.1 or Later
Latitude 5421
Released
6.0.9511.1 or Later
Latitude 5520
Released
6.0.9511.1 or Later
Latitude 5521
Released
6.0.9511.1 or Later
Latitude 7320
Released
6.0.9511.1 or Later
Latitude 7320 Detachable
Released
10.0.220.1 or Later
Latitude 7420
Released
6.0.9511.1 or Later
Latitude 7520
Released
6.0.9511.1 or Later
Latitude 9420
Released
10.0.220.1 or Later
Latitude 9520
Released
10.0.220.1 or Later
Latitude 3330
Released
6.0.9597.1 or Later
Latitude 3430
Released
6.0.9597.1 or Later
Latitude 3530
Released
6.0.9597.1 or Later
Latitude 5330
Released
6.0.9509.1 or Later
Latitude 5430
Released
6.0.9509.1 or Later
Latitude Rugged 5430
Released
6.0.9511.1 or Later
Latitude 5431
Released
6.0.9509.1 or Later
Latitude 5530
Released
6.0.9509.1 or Later
Latitude 5531
Released
6.0.9509.1 or Later
Latitude 7230
Released
6.0.9509.1 or Later
Latitude 7330
Released
6.0.9509.1 or Later
Latitude Rugged 7330 Extreme
Released
6.0.9511.1 or Later
Latitude 7430
Released
6.0.9509.1 or Later
Latitude 7530
Released
6.0.9509.1 or Later
Latitude 9330
Released
10.0.216.1 or Later
Latitude 9430
Released
10.0.216.1 or Later
Latitude 3140
Released
6.0.9509.1 or Later
Latitude 3340
Released
6.0.9514.1 or Later
Latitude 3440
Released
6.0.9514.1 or Later
Latitude 3540
Released
6.0.9514.1 or Later
Latitude 5340
Released
6.0.9514.1 or Later
Latitude 5440
Released
6.0.9506.1 or Later
Latitude 5540
Released
6.0.9514.1 or Later
Latitude 7340
Released
6.0.9514.1 or Later
Latitude 7440
Released
6.0.9506.1 or Later
Latitude 7640
Released
6.0.9506.1 or Later
Latitude 9440 2-in-1
Released
0.0.50.4 or Later
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OptiPlex
Model
Driver Release
Driver Version
OptiPlex 3000
Released
6.0.9509.1 or Later
OptiPlex 5000
Released
6.0.9509.1 or Later
OptiPlex 7000
Released
6.0.9509.1 or Later
OptiPlex 7010
Released
6.0.9520.1 or Later
OptiPlex 3090 Ultra
Released
6.0.9511.1 or Later
OptiPlex 5090
Released
6.0.9511.1 or Later
OptiPlex 7090
Released
6.0.9511.1 or Later
OptiPlex 7090 Ultra
Released
6.0.9511.1 or Later
OptiPlex 5400 All-in-One
Released
6.0.9509.1 or Later
OptiPlex 7400 All-in-One
Released
6.0.9509.1 or Later
OptiPlex 7410 All-in-One
Released
6.0.9514.1 or Later
OptiPlex 5490 All-in-One
Released
6.0.9511.1 or Later
OptiPlex 7490 All-in-One
Released
6.0.9511.1 or Later
OptiPlex XE4
Released
6.0.9509.1 or Later
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Precision
Model
Driver Release
Driver Version
Precision 3450 Small Form Factor
Released
6.0.9511.1 or Later
Precision 3650 Tower
Released
6.0.9511.1 or Later
Precision 3260 Compact
Released
6.0.9520.1 or Later
Precision 3260 XE Compact
Released
6.0.9520.1 or Later
Precision 3460 Small Form Factor
Released
6.0.9520.1 or Later
Precision 3460 XE Small Form Factor
Released
6.0.9520.1 or Later
Precision 3560
Released
6.0.9511.1 or Later
Precision 3561
Released
6.0.9511.1 or Later
Precision 3660 Tower
Released
6.0.9517.1 or Later
Precision 5560
Released
6.0.9511.1 or Later
Precision 5760
Released
10.0.220.1 or Later
Precision 7560
Released
6.0.9511.1 or Later
Precision 7760
Released
6.0.9511.1 or Later
Precision 3470
Released
6.0.9509.1 or Later
Precision 3570
Released
6.0.9509.1 or Later
Precision 3571
Released
6.0.9509.1 or Later
Precision 5470
Released
10.0.220.1 or Later
Precision 5570
Released
6.0.9509.1 or Later
Precision 5770
Released
10.0.220.1 or Later
Precision 7670
Released
6.0.9509.1 or Later
Precision 7770
Released
6.0.9509.1 or Later
Precision 3480
Released
6.0.9506.1 or Later
Precision 3580
Released
6.0.9514.1 or Later
Precision 3581
Released
6.0.9514.1 or Later
Precision 5480
Released
10.0.216.1 or Later
Precision 5680
Released
10.0.216.1 or Later
Precision 7680
Released
6.0.9506.1 or Later
Precision 7780
Released
6.0.9506.1 or Later
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Vostro
Model
Driver Release
Driver Version
Vostro 3510
Released
6.0.9511.1 or Later
Vostro 3515
Released
6.0.9511.1 or Later
Vostro 5310
Released
6.0.9511.1 or Later
Vostro 5410
Released
6.0.9511.1 or Later
Vostro 5415
Released
6.0.9511.1 or Later
Vostro 5510
Released
6.0.9511.1 or Later
Vostro 5515
Released
6.0.9511.1 or Later
Vostro 7510
Released
6.0.9511.1 or Later
Vostro 3020
Released
1.3.18.0 or Later
Vostro 3420
Released
6.0.9597.1 or Later
Vostro 3425
Released
6.0.9509.1 or Later
Vostro 3520
Released
6.0.9597.1 or Later
Vostro 3525
Released
6.0.9509.1 or Later
Vostro 5320
Released
6.0.9597.1 or Later
Vostro 5620
Released
6.0.9597.1 or Later
Vostro 5625
Released
6.0.9509.1 or Later
Vostro 7620
Released
6.0.9520.1 or Later
Vostro 3430
Released
6.0.9514.1 or Later
Vostro 3435
Released
6.0.9514.1 or Later
Vostro 3530
Released
6.0.9514.1 or Later
Vostro 3535
Released
6.0.9514.1 or Later
Vostro 5630
Released
6.0.9514.1 or Later
Vostro 5635
Released
6.0.9514.1 or Later
Vostro Desktop 5890
Released
6.0.9511.1 or Later
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XPS
Model
Driver Release
Driver Version
XPS Desktop 8950
Released
6.0.9511.1 or Later
XPS 13 9305
Released
6.0.9511.1 or Later
XPS 15 9510
Released
6.0.9511.1 or Later
XPS 17 9710
Released
10.0.220.1 or Later
XPS 9315
Released
0.0.34.7 or Later
XPS 9315 2-in-1
Released
10.0.220.1 or Later
XPS 13 Plus 9320
Released
10.0.220.1 or Later
XPS 15 9520
Released
6.0.9509.1 or Later
XPS 17 9720
Released
10.0.220.1 or Later
XPS 15 9530
Released
6.0.9514.1 or Later
XPS 17 9730
Released
10.0.235.1 or Later
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Affected Products
Inspiron 13 5310, Inspiron 13 5320, Inspiron 14 5410 2-in-1, Inspiron 14 5410/5418, Inspiron 5415, Inspiron 14 5420, Inspiron 14 5425, Inspiron 7415 2-in-1, Inspiron 14 7420 2-in-1, Inspiron 14 Plus 7420, Inspiron 14 7425 2-in-1, Inspiron 15 3510
, Inspiron 15 3511, Inspiron 15 3515, Inspiron 15 3520, Inspiron 15 3525, Inspiron 15 3535, Inspiron 15 5510/5518, Inspiron 5515, Inspiron 15 7510, Inspiron 16 5620, Inspiron 16 5625, Inspiron 16 5630, Inspiron 16 5635, Inspiron 16 7610, Inspiron 16 7620 2-in-1, Inspiron 16 Plus 7620, Inspiron 24 5410 All-in-One, Inspiron 24 5411 All-in-One, Inspiron 24 5415 All-in-One, Inspiron 24 5420 All-in-One, Inspiron 24 5421 All-in-One, Inspiron 27 7710 All-in-One, Inspiron 27 7720 All-in-One, Inspiron 3020 Desktop, Inspiron 3020 Small Desktop, Latitude 3120, Latitude 3140, Latitude 3320, Latitude 3330, Latitude 3340, Latitude 5320, Latitude 5330, Latitude 5340, Latitude 7320, Latitude 7320 Detachable, Latitude 7330, Latitude 7330 Rugged Extreme, Latitude 7340, Latitude 3420, Latitude 3430, Latitude 3440, Latitude 5421, Latitude 5430 Rugged, Latitude 5431, Latitude 5440, Latitude 7420, Latitude 7430, Latitude 7440, Latitude 9420, Latitude 9430, Latitude 9440 2-in-1, Latitude 3520, Latitude 3530, Latitude 3540, Latitude 5520, Latitude 5521, Latitude 5530, Latitude 5531, Latitude 5540, Latitude 7520, Latitude 7530, Latitude 9520, Latitude 7640, Latitude 5420, Latitude 5430, OptiPlex 3000 Tower, OptiPlex 3090 Ultra, Optiplex 5000 Tower, OptiPlex 5090 Tower, OptiPlex 5400 All-In-One, OptiPlex 5490 All-In-One, OptiPlex 7000 Tower, OptiPlex Tower 7010, OptiPlex Micro 7010, OptiPlex Tower Plus 7010, OptiPlex Micro Plus 7010, OptiPlex Small Form Factor Plus 7010, OptiPlex Small Form Factor 7010, OptiPlex 7090 Tower, OptiPlex 7090 Ultra, OptiPlex 7400 All-In-One, OptiPlex 7490 All-In-One, OptiPlex XE, OptiPlex XE4, Precision 3260 XE Compact, Precision 3460 XE Small Form Factor, Precision 3470, Precision 3480, Precision 5470, Precision 5480, Precision 3560, Precision 3561, Precision 3570, Precision 3571, Precision 3580, Precision 3581, Precision 5560, Precision 5570, Precision 7560, Precision 5680, Precision 7670, Precision 7680, Precision 5760, Precision 5770, Precision 7760, Precision 7770, Precision 7780, Precision 3260 Compact, Precision 3450 Small Form Factor, Precision 3460 Small Form Factor, Precision 3650 Tower, Vostro 13 5310, Vostro 5320, Vostro 3420, Vostro 3425, Vostro 14 3430, Vostro 14 3435, Vostro 14 5410, Vostro 5415, Vostro 15 3510, Vostro 15 3515, Vostro 3520, Vostro 3525, Vostro 15 3530, Vostro 15 3535, Vostro 15 5510, Vostro 5515, Vostro 15 7510, Vostro 5620, Vostro 5625, Vostro 7620, Vostro 3020 Tower Desktop, Vostro 3020 Small Desktop, Vostro 5890, XPS 13 9305, XPS 13 9315 2-in-1, XPS 13 9315, XPS 13 Plus 9320, XPS 15 9510, XPS 15 9520, XPS 15 9530, XPS 17 9710, XPS 17 9720, XPS 17 9730, XPS 8950
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