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Article Number: 000177583

Two versions of Alienware Command Center appear after installing a new Alienware peripheral

Summary: If you have an Alienware system from 2018 or before and install any peripheral from 2016 or earlier. You may see 2 versions of command center installed in your system.

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Article Content

Symptoms

SLN320603_en_US__1iC_aw_alienhead_mr_v1 Description  

After connecting one or more Alienware peripherals (mouse, keyboard, headset) from 2016 to present, Alienware Command Center 5.x will be automatically installed on your system. If your system is older than 2018 (see chart), then you will see two Alienware Command Center icons on your desktop (AWCC 4.x and AWCC 5.x).

Affected Systems:

 
  Aurora R8   Aurora R7   Aurora R6   Aurora R5   Area-51 R2   Alienware X51 R2   Alienware X51 R3
 
  Alienware 13 R1   Alienware 13 R2   Alienware 13 R3   Alienware 15 R1   Alienware 15 R2   Alienware 15 R3   Alienware 17 R1
 
  Alienware 17 R2   Alienware 17 R3   Alienware 17 R4                
 

Solution

Alienware Command Center 4.x is required to control older Alienware systems lighting, while Alienware Command Center 5.x is required to control AW peripherals.

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Cause

SLN316295_en_US__1I_aw_2016logo_mr_v1

   SLN316295_en_US__2iC_aw_twitter_mr_v1   SLN316295_en_US__3iC_aw_youtube_mr_v1   SLN316295_en_US__4iC_aw_facebook_mr_v1   SLN316295_en_US__5iC_aw_alienhead_mr_v1

Resolution

 
Out of Warranty support  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Article Properties

Affected Product
Alienware 13, Alienware 13 R3, Alienware 13 R2, Alienware 15, Alienware 15 R3, Alienware 15 R2, Alienware 17, Alienware 17 R4, Alienware 17 R2, Alienware 17 R3, Alienware Area-51 R2, Alienware Aurora R5, Alienware Aurora R6, Alienware Aurora R7 , Alienware Aurora R8, Alienware X51 R2, Alienware X51 R3 ...
Last Published Date

21 Feb 2021

Version

7

Article Type

Solution

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