Flickering Display on External Monitor Through DA200 Adapter Connected to Dell WD19/WD19S Series Docking Station
Summary: This article provides information about an issue with external displays flickering. This is seen when connected through a DA200 adapter dongle connected to one of Dell's WD19/WD19S series of Type-C docking stations. ...
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Symptoms
There have been reports of a flicker on an external monitor if the video output is from the HDMI port of a DA200 USB Adapter Dongle which is connected through a Type-C port on the rear of one of Dell's WD19, WD19S, WD19TB, WD19TBS, WD19DCS, or WD19DC docking Station.
Affected systems
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(Figure.1 DA200 USB Adapter Dongle)
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(Figure.2 WD19 Series of Type-C USB docking stations)
Cause
The WD19/WD19S series of Type-C USB Docking Stations do not support this type of connection.
Resolution
The WD19/WD19S docks are working as designed.
If you want to use HDMI to an external monitor - connect the HDMI cable directly from the monitor to the back on the dock instead.
Affected Products
Dell Adapter - USB-C to HDMI/VGA/Ethernet/USB 3.0 DA200, Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBSArticle Properties
Article Number: 000135633
Article Type: Solution
Last Modified: 27 Jul 2024
Version: 6
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