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XPS 15 7590: Fingerprint sensor not working anymore
Hi
Last week my fingerprint sensor was working just fine, but all of a sudden, I can't use it anymore.
I have this error.
I've tried multiple solutions : all solutions listed here, none working: https://helpdeskgeek.com/windows-10/how-to-fix-windows-hello-fingerprint-not-working-in-windows-10/
I've updated to the latest BIOS and reset BIOS settings to factory default: not working.
I've removed the device in devices list (it was hidden by the way) and removed its driver: I can't install it anymore since the latest goodix driver I downloaded from Dell does not found any device => it doesn't show up anymore in devices list.
If anyone has any idea on how to fix this issue, I'd be grateful.
Thanks in advance and have a nice day
Hank Shrader
5 Posts
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December 14th, 2021 22:00
https://www.dell.com/community/SupportAssist-for-PCs/Dell-XPS-13-9305-2021-Aus-Windows-Hello-Fingerprint-not-working/m-p/8103307#M92295