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XPS 8960, waking during sleep, turning on the GeForce 4060 Ti light and waking monitor
XPS 8960
Hi-
Our new XPS 8960 with the 750W PSU and GeForce 4060 Ti does not seem to do a full sleep. I have it connected to a Dell G2724D monitor via Display port and a tested, VESA compliant cable.
The Geforce light on the graphics card light up when the computer is sleeping. This seems to make the monitor wake up long enough for it to only show there is no signal on the display port and then go back to sleep. It does it many times throughout the day and night.
I have updated all drivers on the machine.
I happen to have an external HDD connected (WD Easystore) and updated its drivers. Until I did that the PSU was cycling on and off randomly, as indicated by clicking noises and the green light turning on and then off.
I have gotten the updated "blue screen" a few times and ran the fix.
Has anyone else experienced this? How did you trouble shoot? Was there a fix?
We are about to hit our 30 days.
DELL-Chris M
Community Manager
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June 24th, 2024 20:13
and a tested, VESA compliant cable
* why aren't you testing using the provided G2724D DP 1.4 to DP 1.4 cable?
I happen to have an external HDD connected (WD Easystore)
* Using Sleep on a Desktop with added storage peripherals will always lead to issues. Disconnect the added WD Easystore HDD from the XPS 8960. Then do a Start--> Power --> Sleep.
BoulderXPS
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June 25th, 2024 12:34
Why does having an external HDD cause the GeForce card to light up and then turn off? That cycles the monitor long enough just to says scanning for signal, it does not have a signal from the DP, and then says its going to sleep. What is the connection?
We did not have this issue with the XPS 8930 this PC replaced.
RoHe
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June 25th, 2024 18:21
The GPU lights may not be waking the monitor. Something is waking the system which turns the GPU lights on and wakes the monitor at same time.
You could try this to see if you can ID a culprit: Right click Start and click Search. Type in Command Prompt. Right-click Command Prompt in results list, and Run as administrator. At the prompt, type in: powercfg -lastwake and press Enter. No guarantees it will find anything.
If that doesn't help, type in: powercfg -waketimers to see if a timer has been set to wake the PC.
If still no help, try temporarily setting Power Management tab in Device Manager so USB mouse can't wake the PC. That could tell you if there's random mouse shaking or vibration that's triggering the wake.
You can also try disabling wake by Ethernet and WiFi on their Power Management tabs in Device Manager too.
(edited)