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XPS 8940, no sound, Realtek Audio
XPS 8940
Have sound problems. Default output device is set to: Speakers Realtek Audio. The speakers are plugged into the green SPEAKER OUT 3.5mm jack on the back of the chassis.
The speakers in my monitor are not present as an option. Used to be, but not any more.
Default input device is set to: Microphone AudioPro X5 Microphone (USB).
I have NO sound output. Output volume is set to 53%. Audio enhancements are OFF.
VLC crashes immediately. Uninstalled and reinstalled. Same deal.
Microsoft Troubleshooter found no problems.
Have no idea what to try next?
Help appreciated.
dalewebb
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June 7th, 2024 23:44
Rebooted. Monitor speakers magically appeared. Have sound from them. Still don't have sound from speakers attached to 3.5mm output on the back of the chassis.
RoHe
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June 8th, 2024 01:16
Have you checked to see if Waves MaxxAudio Pro is installed, loading at every boot, and correctly configured?
Once you get Waves running at boot, power PC off normally and disconnect speakers from green output on PC. Then power on. At desktop, plug those speakers into rear port again. Wait to see if Waves pops up and asks what you connected. Select the best option from the list it offers.
Next, open the Waves control panel and click the Playback icon. Now look about mid-way down the screen and see if it's set for External Speakers and be sure to choose Small, Medium or Large external speakers. Then look toward the bottom and make sure the speaker vol isn't set to "zero" there.
(edited)
dalewebb
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June 8th, 2024 22:34
Downloaded file specified in your link (Waves-MaxxAudio-Pro-Application_M96XX_WlN64_3.0.74.O_A05_05.EXE) and ran it. Have no idea what it did. Don't see any new apps. Doesn't show up as a driver when I try to update the Realtek Audio driver.
dalewebb
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June 9th, 2024 00:03
Got wavsvc64.exe enabled in my Startup Files. Did as you asked. Powered off, disconnected speakers, rebooted, plugged speakers back in at desktop. Waves DID NOT pop up.
dalewebb
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June 9th, 2024 01:28
Don't know what I did or what happened, but the speakers are working. Is there a Waves MaxxAudio Pro application still?
RoHe
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June 9th, 2024 23:51
Glad you got speakers working.
Waves doesn't appear in Device Manager. I have WavesSvc64.exe in my Startup folder (Win 10, XPS 8930), and its Startup type is set to Automatic in services.msc. It loads the Waves service and its control panel.
Waves control panel usually places a "W" icon on taskbar near the clock. If you don't see it there, right-click an empty spot on the taskbar and select Taskbar Settings. When that opens, scroll down and look for "Notifications" and click the link to select which icons appear on the taskbar. Give Waves permission to appear on the taskbar and its icon should appear on taskbar immediately (even without rebooting).
Once you have the W icon, click it to open the control panel where you can make various settings changes, assuming the Equalizer is turned on, for bass/treble, type of music etc, and change the output device and volume.