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August 21st, 2024 15:47

Industry-wide Issue with Intel Core 13th and 14th Generation i5, i7, and i9 Processors

Intel has released a microcode update that Dell has incorporated into BIOS updates for all identified models. These updates, available since August 16, 2024, on the Dell Support Website, are crucial to maintaining the stability of your processor. We highly recommend that you update your system to the latest BIOS containing this Intel microcode.

If, after updating the BIOS, your computer experiences blue screens or application crashes, please contact support by clicking the ‘Get Help Now’ button located at the bottom right corner of the page.

Important: According to this communication, Intel has extended the warranty for the affected models. Therefore, you will be entitled to support if you continue to experience issues after updating the BIOS.


You can review the detailed symptoms, affected generations, processors, and additional information by checking the full communication at this link Industry-wide Issue with Intel Core 13th and 14th Generation i5, i7, and i9 Processors

Experiencing the same issue? Click "I have this problem too" to expedite solutions and help us identify potential issues faster.

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