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USB devices are not recognized
My USB mouse and other USB devices are not recognized by my laptop, since I tried to install few drivers for USB 3.0 not knowing that they aren't meant for my model (Or maybe I installed them in wrong order). But I can use the mouse in BIOS mode. While investigating the issue, I found out that my friend have two device firmware installed in his laptop (same model as mine inspiron 3501). I think that might be the issue behind laptop being unable to recognize those USB devices.
So, I tried updating BIOS to latest version, downgrading it to previous version, reinstalling latest and previous version of Serial I/O drivers, none of them worked. People in the forrum suggested to rollback the driver but the rollback option is greyed out.
My question is, if absense of device firmware can cause this issue, how should I install it?
mrbeast
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June 22nd, 2024 14:20
@Chino de Oro @Lutay Actually both solutions didn't work. I had tried installing few other versions of chipset driver, but didn't help. Dell support chat-bot told me to enable external USB devices from BIOS setup, that worked. Thanks for your reply !!
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Chino de Oro
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June 20th, 2024 06:47
Download and reinstall this chipset driver to see if it may help.
Lutay
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June 20th, 2024 11:04
Please try these steps :
(edited)