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June 19th, 2024 12:10

xps 17 9700 built

The built in camera is not working and is not listed in "Device Manager"

When I run the "Camera" app, it says "We can't find your camera" and some blurb, here's the error code: 0xA00F4244<NoCamerasAreAttached>

I am running windows 11 with all the updates and latest drivers as at 19 June 2024.

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1.2K Posts

June 20th, 2024 12:22

Hi B. A. Baracus:

See the Microsoft support article Camera app shows error "0xA00F4244 NoCamerasAreAttached" that includes a link to their Windows Camera troubleshooter.

If the Windows Camera troubleshooter doesn't solve your problem then see if the Dell Camera Firmware Update Utility v1.10.12 (CameraFirmwareUpdatedTool_v1.10.12.zip, released 24-Nov-2021) listed on the XPS 17 9700 support page at https://www.dell.com/support/home/en-us/product-support/product/xps-17-9700-laptop/drivers can find the recommended camera firmware for your system.

Before running this Dell utility click the This Device tab and enter your unique Service Tag to ensure this tool is recommended for your system components.

If none of this helps check to see if you have the latest XPS 17 9700 System BIOS v1.30.0 (released 12-Jun-2024) that is currently recommended on your support page.  To find your current BIOS version open a Run dialog box (Windows key +R), enter msinfo32 to view your system Information, and look for the field named "BIOS Version/Date".  Post back before updating if your BIOS is out of date.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4529 * Firefox v127.0.1 * Microsoft Defender v4.18.24050.7-1.1.24050.5 * Malwarebytes Premium v5.1.5.116-1.0.1252 * Macrium Reflect Free v8.0.7783 *  Dell Update for Windows Universal v5.3.0 * My Dell v2.2.6.0 * * Dell Inspiron 5583/5584 BIOS v1.22.1

(edited)

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