SupportAssist Recent activity shows Support Request that is NOT mine

This is weird, and smells of breach of integrity/confidentiality.

From SupportAssist I get a notification that there is an update to a support request of mine, but when I click Check Online Status it says there is no match between that SR# and my e-mail address.

And yet, my history shows there is a request, but I don't remember having made such a request !

And since this is not a problem of my computer, of course I find no proper way to contact Dell about it.

Anyone from Dell reading this? I need support assistance for Support Assist ; )