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April 10th, 2024 14:06

SupportAssist OS recovery in BIOS doesn't recognise either wifi or ethernet

Hi All

I've ordered a new SSD (nvm) for my XPS13 9310 laptop.  Before it arrives, I thought I'd check out the OS recovery in the BIOS.  It complained it couldn't access wifi and I should install a USB to Ethernet adaptor, so I ordered an Anker A8313 USB-C to ethernet which works in Windows without any drivers.

I still get the same message when I choose the SupportAssist OS recover option in BIOS.  I found a BIOS update and hoped that would fix it, but the problem persists.

I wonder if the BIOS option only supports a Dell USB->Ethernet adaptor?  It doesn't seem to support a Dell wifi module.

Am I doing something dumb?

I guess I might have to 'slum it' and download a Windows install image to a USB stick.

Cheers

Steve

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16 Posts

April 14th, 2024 12:06

Hi all

I'm replying to my own thread here, how sad 😥

This forum is very quiet - if anyone has had the above issue, I'd very much like to hear from you.

Kind Regards

Steve

1 Rookie

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16 Posts

April 16th, 2024 11:44

Boo!  oops!  Made myself jump!  6 days and no comments.  Have I got B.O. 🙄

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