SupportAssist for Business PCs - Prerequisite is EOL in 9 Months!

Hi brachus:

We likely won't know until .NET Desktop 6.0 is closer to reaching end of support on 12-Nov-2024.

All I know is that Dell has a past history of releasing new SupportAssist for Home PCs versions that require an unsupported .NET Runtime.  For example, my 01-Sep-2022 post in Playkid's SupportAssist Not Updating states in part:

"... I have no idea why Dell would release a SupportAssist v3.11.4.29 installer on 23-Jun-2022 that requires a .NET (Core) Runtime v5.x, since the download page at https://dotnet.microsoft.com/en-us/download/dotnet/5.0/runtime notes that .NET (Core) Runtime v5.0.17 reached end of support on 10-May-2022 and will not receive further security updates..."

In that instance, users had to use SupportAssist v3.x with an unsupported .NET Runtime v5.0.17 for 5 months before Dell finally released SupportAssist v3.12.3.5 on 11-Oct-2022 that was compatible with .NET Runtime v6.0.x.

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ASIDE: I might be wrong, but as far as I know this SupportAssist for PCs forum board is intended for home consumers.  SupportAssist for Business PCs used to have a separate board in this forum at https://www.dell.com/community/SupportAssist-Enterprise/bd-p/Support-Assist but that link hasn't been valid since Dell changed the software provider for this Dell community to Sprinklr in August 2023.  Perhaps @DELL-Chris M or one of the other Dell employees can tell you where questions about SupportAssist for Business PCs should be posted now.
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SupportAssist for Business (Enterprise) ended and was replaced by Secure Connect Gateway.

The Secure Connect Gateway 5.0 technology/ FAQs

Just another reminder to the SupportAssist v4.x software developers.  From the 18-Jul-2024 Neowin article Microsoft reveals .NET 6 will no longer be supported on November 12 :

"After November 12, any apps that were developed using .NET 6 will still continue to run, but since there will be no new updates, they could have security issues going forward...... Microsoft released the successor to .NET 6. which is naturally called .NET 7, in November 2022, but it was under the company's Standard Term Support timeline, That means .NET 7 has already hit its end of support cycle back in May 2024.

Microsoft is urging developers who have .NET 6 apps to upgrade them to the currently supported .NET 8, which launched in November 2023. People who simply use apps with .NET 6 are asked to alert their app developers or vendors to ask them to upgrade them to .NET 8."

The system requirements in the SupportAssist v4.x release notes <here> currently state ".NET Desktop Runtime version 6.0.x for Intel x64 or Qualcomm ARM64". Here's hoping the software devs are well on their way to developing a SupportAssist v4.x app that is compatible with .NET 8.

We don't want a repeat of the fiasco back in 2022 when SupportAssist v3.x had to run with an unpatched .NET Runtime v5.0.17 for 5 months before Dell finally released SupportAssist v3.12.3.5 on 11-Oct-2022 that was compatible with .NET 6.
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@DELL-Chris M​ 
Dear Valued Customer, We want to inform you about the upcoming expiration date for 3.3.x versions of Dell SupportAssist for Business PCs on 31st May, 2024, which will result in PCs being disconnected from Dell TechDirect - Connect and manage service. Action Recommended: If you are currently using any of the above SupportAssist versions, upgrading to latest version will provide you with the latest features, security enhancements, and bug fixes. For a list of numerous improvements available in previous SupportAssist versions, refer to Features and Enhancements

We are getting below above notification, is it becase it's going to be end of life and change to secure connect gateway?

@Shaakir_7​

"change to secure connect gateway?"

I see a Release Notes document here that mentions SupportAssist for Business PCs version 4.5.0.11735.

Is Dell currently working on a major update/upgrade for SupportAssist for Business PCs?

The documentation states that .NET Desktop 6.0 is a prerequisite for the software and that .NET 7.0 is not supported.  No mention is made of .NET 8.0 or .NET 9.0 ...However, .NET 6.0 becomes END OF LIFE in November 2024...

Hi @brachus :

Just an FYI that the minimum system requirements posted <here> in the release notes for the latest Dell SupportAssist for Business v4.5.0 state that Microsoft .NET Desktop Runtime 8.0.x is a now prerequisite.

There's no word yet on whether the .NET Runtime requirement for the next release of Dell SupportAssist for Home PCs v4.x will also be revised. The latest release notes <here> for Dell SupportAssist for Home PCs v4.0.3 currently state that Microsoft .NET Desktop Runtime 6.0.x (which reaches end of support on 12-Nov-2024) is still required and that newer versions of .NET Desktop Runtime are not compatible.
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