supportassist crashes my laptop when updating

Hi nunyadambiz:

When you launch SupportAssist do you see a prompt like the one shown below asking you to install an available update? If this is what you see, please describe in more detail what you mean when you say that your laptop crashes after you click the "Yes, update now" button.

I was updated from SupportAssist v3.9.1.245 to v3.9.2.57 today after clicking the "Yes, update now" button but the installation was very slow and appeared to hang several times. When the install wizard finally finished it simply closed but never restarted SupportAssist, and I had to restart SupportAssist manually.

If you can start SupportAssist you can also decline the update (i.e., click the "No, update later" button shown in the image above) and go to Options (the gear icon in the top-right corner) | About SupportAssist to see if you have the latest v3.9.2.57. If you have an older version of SupportAssist then checking your version number this way should automatically trigger a check for a newer version.

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64-bit Win 10 Pro v20H2 build 19042.1052 * Firefox v89.0.2 * Microsoft Defender v4.18.2105.5 * Malwarebytes Premium v4.4.0.117-1.0.1344 * Dell SupportAssist v3.9.2.57 * Dell SupportAssist Remediation v5.4.1.14954 * Dell Update v4.2.1
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620